Experience

Interactive Designs, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Customer Service Technical Support

  • Oct 2021 - Present

  - Conducted telephonic technical support calls to diagnose and troubleshoot technical issues regarding our software, Windows, hardware, Point-Of-Service equipment, and basic networking issues.- Worked as the point of contact, interacting with clients using multiple support channels such as GotoAssist, AnyDesk, phone, email, chat.- Assessed client concerns, utilized communication skills, and maintained ownership of cases until client reached 100% satisfaction.- Assist and educate customers on products and services as well as follow standard procedures for proper escalation of unresolved issues to the appropriate internal team(s) and keeping client informed.- Scheduled technical support appointments for clients to receive telephonic support- Collaborated with a team of Technical Support Representatives to understand and assist with client support calls.- Set up client PC’s with SQL Server 2008 R2, created SQL Server Instance for their databases and conducted SQL Server Database attach/detachments, backups and restores.



Norcross High School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Drumline Instructor

  • Feb 2020 - Nov 2021

  - Instructed and taught the Drum Line in the Norcross Marching Band, as well as composed music and created show ideas.- Utilized leadership and communication skills to develop a relationship with the students on a personal level to ensure more success with the learning process- Gave private music lessons to percussion students to focus on their individual progress. - Instructed and taught the Drum Line in the Norcross Marching Band, as well as composed music and created show ideas.- Utilized leadership and communication skills to develop a relationship with the students on a personal level to ensure more success with the learning process- Gave private music lessons to percussion students to focus on their individual progress.



Lanier Boat Charter LLC

• Rental Coordinator

  • May 2017 - Sep 2021

  - Providing telephonic sales support through answering, qualifying, and booking boat rentals and charters, utilizing a web-based point-of-service software, Fare Harbor.- Managed employees and worked as an individual contributor to prepare boats for departure, including inspection, maintenance/repair cleaning and sanitizing- Greeted customers and reviewed legal paperwork with customers to ensure comprehension during the check-in process.- Provided instruction to customer to prepare them for safe operation of their rental craft, provided guidance in the event of emergency and inspected vessel with customer during departure and arrival.- Responded to customer’s emergencies to validate the safety of the customer, assess the damages and return the customers and boat to safety.- Provided Captain services for customers, including tours, delivering boats, maintaining safety of the customers and managing/oversight of large parties on the water.