Sean Spradley
Technical Engineer at IntelliSystems- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftJun, 2020- Oct, 2024 -
CompTIA Security+
CompTIAApr, 2022- Oct, 2024 -
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CiscoFeb, 2020- Oct, 2024 -
Cisco Certified Entry Networking Technician (CCENT)
CiscoNov, 2019- Oct, 2024 -
CompTIA A+
CompTIAAug, 2018- Oct, 2024 -
CompTIA Network+
CompTIAJun, 2019- Oct, 2024
Experience
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IntelliSystems
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Engineer
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Jan 2020 - Present
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Center for Primary Care
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United States
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Medical Practices
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1 - 100 Employee
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I.T. Support
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Jan 2019 - Jan 2020
• First and second-line support for a multi-site healthcare organization. • Responsible for Active Directory administration of approximately 400 users. • Working with Avaya VOIP system. • Network cable runs, layer 2 switch basic configurations, and network rack setups. • File server and Synology NAS security permission handling. • Windows workstation building, imaging, and deployment. • Access control system implementation and support. • Setup a WSUS server for patch management. Show less
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Unisys
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Helpdesk Support Specialist
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Feb 2018 - Jan 2019
I provide first-level technical support for clients in a fast-paced environment. I maintain intermediate level knowledge of IT systems and Operating Systems in order to provide the best level of support. I perform software troubleshooting remotely, using LogMeIn and SCCM. I will occasionally check settings within Microsoft Exchange Console for issues with shared emails accounts, etc. It’s up to me to determine if an issue is hardware or software related, and I will dispatch field technicians for hardware issues when appropriate. I must maintain professionalism while on all calls, and I’ve adapted to not speaking above a client’s technical level. Key Accomplishments: ● I consistently achieve some of the highest scores within our team per month, based on Average Handling Time and Quality Assessment. Show less
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Office Depot
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United States
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Retail Office Equipment
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700 & Above Employee
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Assistant Store Manager
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Oct 2016 - Mar 2018
I was responsible for driving the technology department’s sales goals and the training of all team members within the department. I would still work the department occasionally and maintained the same level of break/fix experience that I had before my promotion. I was also responsible for hiring, coaching, and firing all employees within the store and adhering to the highest level of customer satisfaction.
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Senior Computer Technician, Sales Consultant
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Feb 2012 - Sep 2016
I was responsible for the day-to-day duties of break/fix computer services, as well as new computer setups. This is where I got the majority of my client-facing desktop support experience (not including what I’ve done for friends and family on the side), as I was exposed to many different variations of issues, ranging from hardware diagnostics and replacements to many different software issues, including the latest viruses and ransomware that I got experience removing.
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Education
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North Augusta High School
Diploma