Experience

The Niello Company

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Consultant

  • Mar 2022 - Present



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• IT Customer Support Associate

  • Oct 2016 - Mar 2022

  IT Customer Support - June 2019 - Present Manage ServiceNow queue and resolve incoming tickets with accuracy and timeliness across multiple IT and AV platforms Provide onsite support for server upgrades, implementations, and modifications Lead and manage compliance and security issues Managed end-point Imaging and configuration to Accenture standards Maintained inventory of all local assets and work with Asset Management Team to ensure all devices are correctly assigned Ventures & Acquisitions onboard support for new projects team ensuring security standards and processes are followed Designed and managed the audio-visual systems to user friendly status and compatibility to virtual meeting hosting Provide employees and clients with troubleshooting and training on all A/V devices for client, and internal meetings Coordinate and manage recorded events for the Broadcasting Team Mobile Technology support for all local and visiting employees Location Services Associate | October 2016 – June 2019 Lead coordinator with contractors for supply and support needs Managed digital signage throughout the local office for Marketing and Design teams Provide onsite demos during client tours and events including VR and interactive signage Assist State of California website team to ensure user-friendly navigation and simplicity Manage the onboarding for all newly hired resources and employee re-verification Managed all logging of proposals, contracts, invoices and audits Manage and process all new hire, LOA, and terminated resources into and out of company access sites Manage office and conference room reservations for clients and employees Main point of contact for employees and guests in Accenture Sacramento office Show less



Flatstick Pub

• United States
• Restaurants
• 1 - 100 Employee

• Bartender

  • Oct 2019 - Jun 2020



Rio City Cafe

• Sacramento, California Area

• Server / Expeditor

  • Jun 2015 - Mar 2017

  · Delivered exceptional customer service in a friendly and fast paced environment · Customer advisory with menu options providing recommendations when requested · Order accuracy and prompt customer delivery · Successfully participated on the team of servers, bartenders, runners, and kitchen staff to deliver an exceptional customer experience · Manage two sides of kitchen while managing runners and servers to run out food · Delivered exceptional customer service in a friendly and fast paced environment · Customer advisory with menu options providing recommendations when requested · Order accuracy and prompt customer delivery · Successfully participated on the team of servers, bartenders, runners, and kitchen staff to deliver an exceptional customer experience · Manage two sides of kitchen while managing runners and servers to run out food



State Farm ®

• Auburn, CA

• Office Assistant

  • Jul 2012 - Jun 2015

  · Examine and photograph new and potential client properties and document accordingly · Assist agent with payroll and agency marketing · Responsible for organizing, restocking, and maintaining office · Assisted in scanning and logging business documents · Examine and photograph new and potential client properties and document accordingly · Assist agent with payroll and agency marketing · Responsible for organizing, restocking, and maintaining office · Assisted in scanning and logging business documents



One Source Media Production

• Sacramento, California Area

• Office Coordinator

  • Nov 2012 - Feb 2014

  · Apple Certified in Final Cut Pro and DVD Studio Pro in 2013 · Film, Edit and Ship wedding and business videos. · Coordinate other videographers on upcoming assignments. · Update Excel spreadsheets with new projects and inquires. · Apple Certified in Final Cut Pro and DVD Studio Pro in 2013 · Film, Edit and Ship wedding and business videos. · Coordinate other videographers on upcoming assignments. · Update Excel spreadsheets with new projects and inquires.



Johnson Ranch Racquet Club

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Assistant Swim Coach

  • Apr 2007 - Aug 2009

  · Assistant Swim Coach for Johnson Ranch Barracudas · Assistant Swim Coach for Johnson Ranch Barracudas