Experience

Sompo International

• Bermuda
• Insurance
• 700 & Above Employee

• Implementaton Consultant

  • Feb 2018 - Jul 2018

  I had a lead role upgrading the Genius Insurance System through five major software releases. The system had not been upgraded in many years. The upgrades were first done on the test iSeries and I executed smoke testing prior to QA testing by business users. Provided troubleshooting analysis and resolution of issues found during smoke and QA Testing. Performed upgrades and re-configuration of other software integrated with Genius; this Included User Interface (UI) software, and ITP Document… Show more I had a lead role upgrading the Genius Insurance System through five major software releases. The system had not been upgraded in many years. The upgrades were first done on the test iSeries and I executed smoke testing prior to QA testing by business users. Provided troubleshooting analysis and resolution of issues found during smoke and QA Testing. Performed upgrades and re-configuration of other software integrated with Genius; this Included User Interface (UI) software, and ITP Document Production. Worked closely with Desktop team to prepare rollout packages for the UI software. The next phase involved preparation for deployment of new versions of custom programs / files and core programs that were found to have issues during testing. This involved a fair amount of automation using CL programs to deliver the new objects. The project concluded shortly after a successful Go Live weekend. Show less I had a lead role upgrading the Genius Insurance System through five major software releases. The system had not been upgraded in many years. The upgrades were first done on the test iSeries and I executed smoke testing prior to QA testing by business users. Provided troubleshooting analysis and resolution of issues found during smoke and QA Testing. Performed upgrades and re-configuration of other software integrated with Genius; this Included User Interface (UI) software, and ITP Document… Show more I had a lead role upgrading the Genius Insurance System through five major software releases. The system had not been upgraded in many years. The upgrades were first done on the test iSeries and I executed smoke testing prior to QA testing by business users. Provided troubleshooting analysis and resolution of issues found during smoke and QA Testing. Performed upgrades and re-configuration of other software integrated with Genius; this Included User Interface (UI) software, and ITP Document Production. Worked closely with Desktop team to prepare rollout packages for the UI software. The next phase involved preparation for deployment of new versions of custom programs / files and core programs that were found to have issues during testing. This involved a fair amount of automation using CL programs to deliver the new objects. The project concluded shortly after a successful Go Live weekend. Show less



Xchanging Systems (Xchanging is now a DXC Technology company)

• Senior Business Analyst / Implementation Consultant

  • Feb 2016 - Jun 2017

  My role involved many different aspects of implementing the Xuber insurance system. The first project involved close consultation with many of the customer’s users and leaders in many locations around the US and the UK. The second project involved tailoring a US Admitted solution that was developed previously; this was for an existing Genius customer, now ready to migrate to Xuber. Implementation Roles: Senior Business Analyst - produced business requirements and functional… Show more My role involved many different aspects of implementing the Xuber insurance system. The first project involved close consultation with many of the customer’s users and leaders in many locations around the US and the UK. The second project involved tailoring a US Admitted solution that was developed previously; this was for an existing Genius customer, now ready to migrate to Xuber. Implementation Roles: Senior Business Analyst - produced business requirements and functional specifications for modifications to Xuber in close consultation with users. Implementation Specialist – Xuber product and system configuration. Quality Control Analyst – created test plans, executed unit, and system/integration testing. Helpdesk / post implementation support - assisted with functionality questions or investigated possible software defects and/or configuration issues and provided documented solutions.

• Product Development – Xuber (February 2013 – February 2016)

  • Feb 2013 - Feb 2016

  I was brought in because of my extensive experience with ISO Statistical Reporting with Genius. I had a lead role on this long-term project to design a US Admitted Insurance Solution within Xuber. This included close partnerships with Deloitte and ISO (Insurance Services Organization). In addition, I also worked on these other projects: • Developed a Proprietary Migration Tool to assist new or existing customers in migrating their data from legacy system(s) to Xuber… Show more I was brought in because of my extensive experience with ISO Statistical Reporting with Genius. I had a lead role on this long-term project to design a US Admitted Insurance Solution within Xuber. This included close partnerships with Deloitte and ISO (Insurance Services Organization). In addition, I also worked on these other projects: • Developed a Proprietary Migration Tool to assist new or existing customers in migrating their data from legacy system(s) to Xuber. Genius was used as a starting point in this project. • Developed a Product Comparison/Inheritance Tool to enhance the Xuber Design Studio Configuration Suite. Product Development Roles: Product Development Analyst - produced business requirements and functional specifications for enhancements to Xuber.



Xchanging

• Dallas, USA

• Senior Business Analyst

  • Feb 1999 - Aug 2011

  Worked in the Insurance Software Division of Xchanging. Role involved many different aspects of implementing and supporting the Genius insurance system for customers in the USA, UK, Canada, Bermuda and the Caribbean. Mainly involved in Property and Casualty or Reinsurance Underwriting and Claims business. Worked as part of a team and on individual projects. Large project duration could be from 3 and 18 months. Genius runs on the iSeries platform. Duties included : Gathering and… Show more Worked in the Insurance Software Division of Xchanging. Role involved many different aspects of implementing and supporting the Genius insurance system for customers in the USA, UK, Canada, Bermuda and the Caribbean. Mainly involved in Property and Casualty or Reinsurance Underwriting and Claims business. Worked as part of a team and on individual projects. Large project duration could be from 3 and 18 months. Genius runs on the iSeries platform. Duties included : Gathering and analyzing requirements in order to produce business requirements and functional specification documentation for modifications to Genius and automated insurance documents (produced via a fully integrated 3rd party software package - ITP - Intelligent Text Processing) Genius insurance product configuration and application configuration and installation Creating test plans and executing unit and system/integration testing Helpdesk/post implementation support - assisting users with functionality questions or investigating possible software defects and/or configuration issues and then providing documented solutions. Managing and installing Genius software upgrades and providing on-call support for customers installing Genius.X upgrades Software development using ITP, development ranged from minor modifications through to heading up small development teams to implement suites of complex automated insurance documents. Installation and upgrades of ITP Server software and integration with customer document management systems Developing and providing internal and customer training in various aspects of Genius or ITP; either one-on-one or classroom based Show less Worked in the Insurance Software Division of Xchanging. Role involved many different aspects of implementing and supporting the Genius insurance system for customers in the USA, UK, Canada, Bermuda and the Caribbean. Mainly involved in Property and Casualty or Reinsurance Underwriting and Claims business. Worked as part of a team and on individual projects. Large project duration could be from 3 and 18 months. Genius runs on the iSeries platform. Duties included : Gathering and… Show more Worked in the Insurance Software Division of Xchanging. Role involved many different aspects of implementing and supporting the Genius insurance system for customers in the USA, UK, Canada, Bermuda and the Caribbean. Mainly involved in Property and Casualty or Reinsurance Underwriting and Claims business. Worked as part of a team and on individual projects. Large project duration could be from 3 and 18 months. Genius runs on the iSeries platform. Duties included : Gathering and analyzing requirements in order to produce business requirements and functional specification documentation for modifications to Genius and automated insurance documents (produced via a fully integrated 3rd party software package - ITP - Intelligent Text Processing) Genius insurance product configuration and application configuration and installation Creating test plans and executing unit and system/integration testing Helpdesk/post implementation support - assisting users with functionality questions or investigating possible software defects and/or configuration issues and then providing documented solutions. Managing and installing Genius software upgrades and providing on-call support for customers installing Genius.X upgrades Software development using ITP, development ranged from minor modifications through to heading up small development teams to implement suites of complex automated insurance documents. Installation and upgrades of ITP Server software and integration with customer document management systems Developing and providing internal and customer training in various aspects of Genius or ITP; either one-on-one or classroom based Show less



Rebus Systems (now Xchanging)

• Help Desk Manager - Genius USA

  • Jan 1998 - Feb 1999

  Transferred to US office to provide direct support to US customers. This role involved building and maintaining good relationships with customers. Problem resolution could sometimes be handled solely in the US office, however when this was not possible, it was then necessary to liaise with the UK development office to arrange appropriate support. Support activities could include re-creating a customer issue within our application environment or investigation to find out as much about the… Show more Transferred to US office to provide direct support to US customers. This role involved building and maintaining good relationships with customers. Problem resolution could sometimes be handled solely in the US office, however when this was not possible, it was then necessary to liaise with the UK development office to arrange appropriate support. Support activities could include re-creating a customer issue within our application environment or investigation to find out as much about the problem as possible, if re-creation not possible.

• Help Desk Manager - Genius.X UK

  • Nov 1996 - Jan 1998

  Provided second level support to Genius.X customers within the US. Ensured that appropriate resources were coordinated to provide solutions for help desk issues from the US and Caribbean client base. This role required in depth knowledge of Genius.X, IBM AS/400, RPG/400 and Thenon; change management product. Also took an active role in developing improved company standards and procedures for management of the help desk and the support of Rebus' customers.



ISYS PLC

• London, UK

• Head - Software Utilities Division

  • Nov 1991 - Oct 1996

  ISYS Plc was the sole UK distributor of a wide range of AS/400 software utility products with over 200 customers. This was the 'Scope' range of software, including Filescope and Codescope. Duties included sales, marketing and customer management. Other roles included training staff in how to use PC database packages, evaluation and improvement of product manuals, on-going database design and management, support of office PCs, installation, configuration and troubleshooting of both DOS… Show more ISYS Plc was the sole UK distributor of a wide range of AS/400 software utility products with over 200 customers. This was the 'Scope' range of software, including Filescope and Codescope. Duties included sales, marketing and customer management. Other roles included training staff in how to use PC database packages, evaluation and improvement of product manuals, on-going database design and management, support of office PCs, installation, configuration and troubleshooting of both DOS and Windows applications, installation and configuration of AS/400 and PC hardware. Show less ISYS Plc was the sole UK distributor of a wide range of AS/400 software utility products with over 200 customers. This was the 'Scope' range of software, including Filescope and Codescope. Duties included sales, marketing and customer management. Other roles included training staff in how to use PC database packages, evaluation and improvement of product manuals, on-going database design and management, support of office PCs, installation, configuration and troubleshooting of both DOS… Show more ISYS Plc was the sole UK distributor of a wide range of AS/400 software utility products with over 200 customers. This was the 'Scope' range of software, including Filescope and Codescope. Duties included sales, marketing and customer management. Other roles included training staff in how to use PC database packages, evaluation and improvement of product manuals, on-going database design and management, support of office PCs, installation, configuration and troubleshooting of both DOS and Windows applications, installation and configuration of AS/400 and PC hardware. Show less