Experience

Hawley Troxell

• United States
• Legal Services
• 100 - 200 Employee

• Document Specialist

  • Jun 2023 - Present

  - Maintaining office printers and copiers - Printing of various documents for legal staff - Maintaining office printers and copiers - Printing of various documents for legal staff



QualityLogic

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Entry Level Test Technician

  • Jan 2018 - Sep 2022

  - Testing (Functional/Exploratory) apps via mobile devices (Android OS, iOS, tvOS) and browsers (Microsoft Edge, Firefox, Chrome) - Reported, tested/verified, and updated various bugs using JIRA - Tested devices using Charles Web Debugging Proxy - Basic Test Case writing - Testing (Functional/Exploratory) apps via mobile devices (Android OS, iOS, tvOS) and browsers (Microsoft Edge, Firefox, Chrome) - Reported, tested/verified, and updated various bugs using JIRA - Tested devices using Charles Web Debugging Proxy - Basic Test Case writing



Corporate IT Solutions

• Bangladesh
• IT Services and IT Consulting
• 1 - 100 Employee

• Helpdesk Tier 1

  • Nov 2015 - Aug 2017

  - Contacted Clients via phone calls to assist them with troubleshooting their internet connection - Contacted Internet Service Providers on behalf of Clients to restore their internet connection - Uploaded notes to company’s ticketing system - Contacted Clients via phone calls to assist them with troubleshooting their internet connection - Contacted Internet Service Providers on behalf of Clients to restore their internet connection - Uploaded notes to company’s ticketing system



Northwest Lineman College

• United States
• Education Administration Programs
• 200 - 300 Employee

• IT Intern

  • Jul 2015 - Aug 2015

  - General responsibilities include updating inventory lists, network cable terminations - Installing/updating Operating Systems (Windows 10). - General responsibilities include updating inventory lists, network cable terminations - Installing/updating Operating Systems (Windows 10).



Legal Aid Society of Hawaii

• United States
• Legal Services
• 1 - 100 Employee

• Paralegal Specialist - A2J Developer

  • Jan 2013 - Feb 2015

  - Developed online forms using HotDocs and A2J Author for use by Pro Se litigants; - Assisted in basic IT-related projects - Developed online forms using HotDocs and A2J Author for use by Pro Se litigants; - Assisted in basic IT-related projects



Weston Solutions, Inc.

• United States
• Environmental Services
• 700 & Above Employee

• Help Desk Operator

  • Apr 2012 - Jan 2013

  - Laptop and PC maintenance - Windows installation (Windows 7) - Software installation - Various troubleshooting (basic) - Laptop and PC maintenance - Windows installation (Windows 7) - Software installation - Various troubleshooting (basic)



Honolulu Community College

• United States
• Higher Education
• 1 - 100 Employee

• Computer Lab Monitor (P/T)

  • Aug 2009 - Apr 2012

  - Assisted Students and Faculty with computer questions - Maintained and updated Windows and Macintosh based computers and laptops - Assisted in setting up lab for Faculty–led presentations - Assisted Students and Faculty with computer questions - Maintained and updated Windows and Macintosh based computers and laptops - Assisted in setting up lab for Faculty–led presentations



Smith & Sturdivant, LLLC

• Legal Assistant

  • Jun 2008 - Dec 2008

  - Prepared and mailed bills using Timeslips 2006 - Deliveries to Circuit Court and other offices - Basic document and correspondence preparation - Prepared and mailed bills using Timeslips 2006 - Deliveries to Circuit Court and other offices - Basic document and correspondence preparation

• Computer Lab Monitor (P/T)

  • Aug 2007 - Jun 2008

  - Assisted Students and Faculty with computer questions - Maintained and updated Windows and Macintosh based computers and laptops - Assisted in setting up lab for Faculty–led presentations - Assisted Students and Faculty with computer questions - Maintained and updated Windows and Macintosh based computers and laptops - Assisted in setting up lab for Faculty–led presentations



The Nature Conservancy

• United States
• Non-profit Organizations
• 700 & Above Employee

• Philanthropy Assistant

  • Mar 2005 - Jul 2006

  - Processed donations for bank deposit and entry into Company-wide database - Maintained/updated company–wide database with personal donor information - Created and mailed acknowledgment letters to donors - Processed donations for bank deposit and entry into Company-wide database - Maintained/updated company–wide database with personal donor information - Created and mailed acknowledgment letters to donors



Bank of Hawaii

• United States
• Banking
• 700 & Above Employee

• Secretary

  • Aug 2002 - Mar 2004

  - Created various reports - Primary support for Executive Secretary. - Packaged materials for Federal Reserve Bank - Created various reports - Primary support for Executive Secretary. - Packaged materials for Federal Reserve Bank



N&K CPAs, Inc.

• United States
• Accounting
• 1 - 100 Employee

• Secretary

  • May 2000 - Jan 2002

  - Copying and mailing of tax returns - Typing of audit reports - General office support - Copying and mailing of tax returns - Typing of audit reports - General office support