Project Manager

• May 2022 - Present

Senior Project Manager / Scrum Master – IT (Costain Head Office)

• Sep 2019 - Present

Responsible for all aspects of project management to deliver various technology–enabled solutions utilising both agile and waterfall delivery frameworks• Scrum Master for multiple projects for the Digital Twin Capabilities Programme (Strategic Pipeline Alliance).• Managed the replacement of the existing Oracle E1 CRM system with MS Dynamics and PowerBI (Work Winning)• Managed the infrastructure design and deployment for UIPath Software Robots (Finance) for invoice processing using optical capture recognition • Appointed to lead a project digitising onsite inspections using a PowerBI/PowerApp/SharePoint solution for Compliance (Costain Industrial Cooling)• Designed and project managed the development of an Embedded Carbon Library and Calculation Web App (Work Winning)• Office 365 Tenant/SharePoint/PowerApp migration project (Gatwick Station Project) Show less

IT Manager (HS2 Enabling Works South)

• Jan 2019 - May 2022

Responsible for all aspects of IT leadership, operational management and service delivery activities.• Instrumental role in overseeing IT operations & service delivery for the HS2 Enabling Works South• Spearheaded a service improvement initiative, identifying cause of complaints and ensuring resolution• Improved experience of IT support services via simplification of engagement with Service Desk MSP• Delineated standard processes and a single Service Desk Tool used by staff regardless of the project• Established Governance structure mechanism holding MSP to account for level of service provided• Enhanced communication, repairing fraught relationships, leading to rise in onsite IT support requests• Defined Service Catalogue for Project IT, aligning the expectations of project staff and the IT provider• Documented Disaster Recovery Policy for Project IT, ensuring clear guidance to all team members Show less

IT Operations and Programme Manager (London Bridge Station Redevelopment Project)

• Jul 2017 - Sep 2019

Overall responsibility for IT Operations and Service Delivery and the IT Decommissioning Programme for the London Bridge Station Redevelopment Project.Operations and Service Delivery Manager• IT Transformation – reduced full-time onsite staff from 4 to 0; replacing the service with Remote Service Desk and Infrastructure support and onsite visits twice a week including the introduction of monitoring and management software to facilitate the reduction in staff.Programme Manager – IT Decommissioning Programme• Managed the decommissioning and relocation of the Project Head Office IT environment, establishing 4 satellite offices and moving 300 users into them, and securely disposing of remaining IT assets.• Designed and led the data archiving solution for 40TB of onsite unstructured data and 1.4PB of backup tapes required for the 12 Year Latent Defect Period.• Led the migration of all IT infrastructure from onsite to Microsoft Azure.• Led the IT GDPR initiative including determining the data held and completing our DPIA. Show less

Business Systems - Department and Project Portfolio Manager

• Oct 2010 - Sep 2016

Overall responsibility for managing both the change portfolio and support services of the Group Head Office Business Applications reporting to the Head of Group Systems.• A key player in establishing and defining the Strategy and Operating Model for the department, building and then managing a small single function team into a larger multi-disciplined team of 20 staff.• Responsible for a team of 20 staff developing, supporting and implementing core systems primarily for the Finance, Actuarial, Risk, HR, Treasury, Internal Communications, and Data Governance & Control Teams with sole responsibility for managing budgets up to £2.5 million.• Led the successful delivery of a portfolio of 30 projects per year for the last 3 years using both Waterfall and Agile project methodologies ranging from in-house bespoke application development, software upgrades, outsourced SharePoint development, Application Feasibility, Off The Shelf Quality Assurance Software, and migrating to cloud-based applications and infrastructure.• Transformed the reputation of IT in the rest of the HO from obstructive to a constructive and valuable ally of the business through adopting a business partnership approach.• Consistently exceeded SLAs for Service Delivery of applications used in the Head Office and deployed globally to over 3000 end-users across 10 Business Units, within 18 Countries and within 12 Business Functions, using more than 20 Applications.• Directed the continuous service improvement process leading to the standardisation of the application development and support processes resulting in consistently passing both Internal and External audits.• Managed the relationship and service from both on and off-shore Outsourced Service Providers.• Directed the design and implementation of the Head Office IT Controls (Governance) and was accountable for overseeing the Control Owner’s performance of the controls. Show less

IT Business Analyst

• Mar 2009 - Oct 2010

Recruited to the Finance Control Initiative (FCI) Project to complete the Business Analyst responsibilities for the design of a new application to support the FCI methodology. FCI was established to reduce the risk of financial misstatement within the company’s published financial statements.

Director

• Oct 2006 - Feb 2009

Returned to South Africa from England in December 2006 to help a start-up export business. Despite moderate local success and enthusiastic interest from UK and Australian retailers we were unable to raise the necessary capital required to sustain the business. With great regret, I resigned and moved back to London. Returned to South Africa from England in December 2006 to help a start-up export business. Despite moderate local success and enthusiastic interest from UK and Australian retailers we were unable to raise the necessary capital required to sustain the business. With great regret, I resigned and moved back to London.

Project Manager

• Jan 2008 - Oct 2008

Recruited on a short-term contract to project manage live stage events featuring international stand-up comedians. • Chris Rock’s tour of South Africa • The Cape Town Comedy Festival • The Jozi Comedy Festival • The SA Comedy Awards Recruited on a short-term contract to project manage live stage events featuring international stand-up comedians. • Chris Rock’s tour of South Africa • The Cape Town Comedy Festival • The Jozi Comedy Festival • The SA Comedy Awards

Project Manager/Business Analyst/Key Relationship Manager/ Ops Manager

• Aug 2002 - Oct 2006

Recruited as an IT technician and progressed through Business Analyst, Project Manager, Key Account Manager and finally Operations Manager.

Senior Key Account Support Engineer/Network Administrator

• Nov 2001 - Aug 2002

• Provide efficient and effective level 1 and 2 desktop and network support• Identify and implement technology improvements projects, communicate in written and oral forms including the production of proposals and quotations• Manage projects through to completion and consistently achieve targets and deadlines • Consult with administrative and technical staff to determine information needs, data flows and system definitions; • Coordinate protocols for operation within multi-user information technology networks providing voice, data and text transmission; • Manage the distribution and retention of data on storage devices; • Estimate costs of systems and prepares cost-benefit analyses; • Coordinate the work of support staff; • And all tasks listed under Support Engineer below. Show less

Support Engineer

• Feb 2000 - Nov 2001

• Provide efficient and effective level 1 and 2 desktop and network support, identify and resolve a variety of software and hardware related issues• Rebuild laptops and desktops;• Establish and control system access and security; • Monitor and optimise system performance and initiate recoveries after system failures; • Implement data back-up and other system housekeeping procedures; • Coordinate system updates and replacement of old versions; • Assists in testing new equipment and systems; • Prepare technical reports on the operation of systems; • Provide training in system use and access. • Administer the Alchemy & Meridian telephone systems Show less

PC Support Engineer

• Aug 1999 - Feb 2000

• Provide a high quality of level 2 desktop support, resolve issues in a timely and effective way • Monitor and optimise system performance and initiate recoveries after system failures; • Coordinate system updates and replacement of old versions; • Assist in testing new equipment and systems; • Provide training in system use and access. • Provide a high quality of level 2 desktop support, resolve issues in a timely and effective way • Monitor and optimise system performance and initiate recoveries after system failures; • Coordinate system updates and replacement of old versions; • Assist in testing new equipment and systems; • Provide training in system use and access.

Administration Clerk

• Jan 1999 - Jul 1999

• Liaise with clients, provide a high standard of customer service, resolve queries and issues in a calm and professional manner at all times • Enter accounting information into the system, raise invoices and reconcile pension fund payments and receipts • Liaise with clients, provide a high standard of customer service, resolve queries and issues in a calm and professional manner at all times • Enter accounting information into the system, raise invoices and reconcile pension fund payments and receipts

Partner

• Jan 1998 - Dec 1998

• Develop financial and administrative policies and procedures, improve efficiency and enhance company performance • Formulate and implement budget allocations as well as entering basic bookkeeping information to monitor progress • Liaise with clients and negotiate contracts. • Develop financial and administrative policies and procedures, improve efficiency and enhance company performance • Formulate and implement budget allocations as well as entering basic bookkeeping information to monitor progress • Liaise with clients and negotiate contracts.

Building Manager

• Sep 1995 - Dec 1997

Initially employed as Fitness Centre Operations Manager and then Institute Building Manager. Also filled in for 4 months as the Fitness Centre Manager Responsibilities included: • Chair meetings and liaise with customers • Sales strategy formation (Fitness Centre only) • Maintenance of the building and equipment, liaise with external contractors to attend to repairs and security devices • Ensure a safe environment for staff and customers through the development of improved building policies and procedures Show less