Permit Coordinator

• Sep 2022 - Present

HD Survey Program Manager

• Aug 2020 - Sep 2022

Training Manager (Canvassing Team)

• Sep 2018 - Aug 2020

- Created & coordinate training for new hires - Continuous Coach & Developing salesmanship skills for current team- Cultivate an environment for the flow of ideas that improve company metrics- Be a source of motivation, integrity and information for the team in/out of the field- Build and develop relationships with Customers, Managers, and Associates in location where staffing is assigned - Create & Distribute scheduling, address scheduling conflicts to optimize company metrics- Develop Training Programs for new hires- Test & Implement changes to programs that increase lead generation Show less

Team Leader

• May 2018 - Sep 2018

Customer Service Representative

• Jan 2017 - May 2018

Management Trainee

• Dec 2015 - May 2016

- Retail and Insurance Replacement vehicle rentals - Responsible for aligning customer service needs with limited staff and vehicles - Utilization of Vehicle Administration Web to support other locations to increase customer service score - Support Branch Manager with daily operations and departmental functions - Reinforce guest and operational focus through creating a strong team atmosphere - Manage access for contractors and outside vendors - Develop managers with limited experience to increase productivity and take ownership of sale goals Show less

Operations Manager

• Dec 2003 - Sep 2015

·Actively monitor R/M/S spending by balancing vendor invoicing with accurate accountability· Excellent utilization of time management to perform general manager and operational manager task· Reviewed financial numbers daily to optimize financial results and guest experience· Responsible for oversight and achievement of guest service and financial goal focusing on bottom line· Oversee daily operations and theatre departmental functions· Coach/Develop managers with limited experience and theatre associates to increase productivity and responsibility· Responsible for assigned department (throughout tenure HR, Food and Beverage, Marketing)· Implemented procedures to reduce operating expenditures · Provided leadership through coaching/developed film crew, supervisor and managers through guidance and training to achieve increasing levels of expertise, guest satisfaction and profitability· Perform daily opening and closing operational duties· Responsible for overseeing and completing administrative reports· Managed staffing levels (ranging from 10 – 80 employees) during my tenure at several different AMC locations· Reinforce guest and operational focus through MBWA (Managing By Walking Around)· Manage access for contractors and outside vendors · Address security concerns that effect the theatre bottom line (revenue) Show less

Interim General Manager

• Apr 2014 - Aug 2014

LY 2014 Q2 increased overall satisfaction guest score from a 21 to 41Reduce R/M/S spending by balancing vendor invoicing with accurate accountabilityReviewed financial numbers daily to optimize results and guest experience Oversee daily operations and theatre departmental functionsCoach/Develop managers and theatre associates to increase productivity and responsibilityAddress security concerns that effect the theatre bottom line (revenue)Responsible for oversight and achievement of guest service to meet theatre financial goalsManage access for contractors and outside vendors Show less

Independent Business Owner

• Apr 2012 - Jan 2014

- Create and cultivate relationships that could lead to increasing my click to buy ratio - Maintain a minimum of $150 order to receive free shipping - Engage in idea development for marketing new product, specials and incentives - Create and cultivate relationships that could lead to increasing my click to buy ratio - Maintain a minimum of $150 order to receive free shipping - Engage in idea development for marketing new product, specials and incentives

Film Crew - Supervisor

• Dec 1998 - Apr 2003

Film Crew - responsible for the basic operational duties of each department of the location concession, usher, ticket collector, and customer service attendant Shift Leader - responsibilities included organizing concession supplies, usher breaks and film crew operational duties Supervisor - responsibilities included box office attendant and projectionist. Duties involve mediation and overseeing the overall direction, coordination and evaluation of team assignments. Organized merchandising of paste up display of organization's advertising promotion posters Analyzes and monitored employee performance to minimized profit loss Show less

Internship

• Aug 1997 - May 1999

Front Desk Clerk - responsibilities included customer satisfaction, customer check in/out, assisting with luggage and directions for amenities throughout hotel. Gift shop - responsible for merchandising, inventory rotation, register sales Housekeeping - assisted with cleaning and organizing rooms Senior Year in hospitality completed internship and graduated with honors (received commendation certificates) Front Desk Clerk - responsibilities included customer satisfaction, customer check in/out, assisting with luggage and directions for amenities throughout hotel. Gift shop - responsible for merchandising, inventory rotation, register sales Housekeeping - assisted with cleaning and organizing rooms Senior Year in hospitality completed internship and graduated with honors (received commendation certificates)