Sean Toner
Director, Information Technology at Healthcare Associates of Texas- Claim this Profile
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Topline Score
Bio
Credentials
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MCTS: Windows 7, Configuring
MicrosoftSep, 2011- Nov, 2024 -
A+
CompTIAAug, 2001- Nov, 2024
Experience
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Healthcare Associates of Texas
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United States
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Medical Practices
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1 - 100 Employee
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Director, Information Technology
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Feb 2017 - Present
Leader for both the IT Support and IT Engineering teams, as well as Project Manager overseeing a few select projects that had high strategic importance to the business, including Revenue Cycle outsourcing, IT integrations, and facility moves. Hired initially as Sr. Systems Engineer, advancing through IT Manager and now as Director, I've helped to build an IT organization that is well positioned for supporting rapid growth through mergers & acquisitions. Our team has overseen the design and implementation of a completely new and extremely secure technology infrastructure based entirely on-prem using hyperconverged infrastructure, delivering virtual desktops on thin clients to 600+ end users. We have acquired and integrated over a dozen local primary care clinics into our own infrastructure, along with the rollout and migration of the entire organization into a single consolidated EMR. The infrastructure designed is very mature, stable, well documented, and well supported by a high-skilled team of IT engineers and desktop techs. Show less
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Epic Health Services, Inc.
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United States
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Hospitals and Health Care
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700 & Above Employee
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System Administrator III
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Mar 2013 - Feb 2017
Lead System Administrator for a team of 5 engineers, and IT Infrastructure Architect for Epic’s entire server & network infrastructure. I supported over 4,500 users, spread across 120+ remote sites in 19 states. I've designed, implemented, documented and supported numerous systems including Citrix XenApp 7.X, file & print infrastructure, Exchange, remote site connectivity through VPN and MPLS, electronic faxing, identity and access management, and other in-house applications. As an IT Infrastructure Architect, I have been responsible for discovery of new IT solutions, developing custom products and scripts, and even designing and documenting complete day-to-day workflows for our Server, Network, and Support Center teams to follow. During my tenure, the IT infrastructure department has grown from 2 to 13 employees, all working under the documentation, workflows, and infrastructure I've created. Additionally, I've also been responsible for complete IT network and application integrations of more than 10 individual corporate acquisitions from start to finish, ranging in size from 8 to 180 employees each. Show less
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Global Escalations Support Engineer
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Feb 2011 - Mar 2013
Offered Tier III ‘Premium Technical Support’ to customers of the Microsoft Store, mainly as both free and paid ‘Premium’ support of Windows 7 and Office. Also accepted all BBB, Executive, and social media escalations regarding the Microsoft Store both domestic and international, in a supervisory role making final decisions for customer escalations. Offered Tier III ‘Premium Technical Support’ to customers of the Microsoft Store, mainly as both free and paid ‘Premium’ support of Windows 7 and Office. Also accepted all BBB, Executive, and social media escalations regarding the Microsoft Store both domestic and international, in a supervisory role making final decisions for customer escalations.
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Specialist 2, Help Desk
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Jan 2007 - Jan 2011
Provided tier 1 support for over 300 applications in a 40,000+ user Active Directory environment including Exchange 2003 & 2007. Also provided extensive support for e-mail synch to mobile devices including Blackberry using BES 4.5. Relocated with the department to Frisco, TX in November 2008. Provided tier 1 support for over 300 applications in a 40,000+ user Active Directory environment including Exchange 2003 & 2007. Also provided extensive support for e-mail synch to mobile devices including Blackberry using BES 4.5. Relocated with the department to Frisco, TX in November 2008.
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Paradigm Learning
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United States
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Professional Training and Coaching
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1 - 100 Employee
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Web Technologies Specialist
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Nov 2006 - Jan 2007
Website development implementing social media, Flash animation and integration with Salesforce.com CRM. Website development implementing social media, Flash animation and integration with Salesforce.com CRM.
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Gubernatorial Campaign
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Tampa/St. Petersburg, Florida Area
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MIS Manager
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Jun 2006 - Nov 2006
Provided all in house IT support for a 30+ user Windows Small Business Server environment during a very dynamic political campaign including server implementation, desktop support and web design. Provided all in house IT support for a 30+ user Windows Small Business Server environment during a very dynamic political campaign including server implementation, desktop support and web design.
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Desktop Advantage, Inc.
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IT Services and IT Consulting
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1 - 100 Employee
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Systems Engineer
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Jun 2005 - Jun 2006
Very broad IT support for 20+ small & medium business clients using Windows Small Business Server. Responsibilities included regular maintenance, hardware and software support & web development. Very broad IT support for 20+ small & medium business clients using Windows Small Business Server. Responsibilities included regular maintenance, hardware and software support & web development.
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Verizon Data Services
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United States
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Telecommunications
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700 & Above Employee
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Technical Consultant 2, Help Desk
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Jun 2003 - Jun 2005
Provided both tier 1 and tier 2 support for over 200 applications in a 80,000+ user environment with Windows & Sun OS. Included extensive support of Lotus Notes 5 – 6, Windows file shares, VPN access, and mainframe apps. Provided both tier 1 and tier 2 support for over 200 applications in a 80,000+ user environment with Windows & Sun OS. Included extensive support of Lotus Notes 5 – 6, Windows file shares, VPN access, and mainframe apps.
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Paradigm Learning
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United States
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Professional Training and Coaching
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1 - 100 Employee
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MIS Assistant
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Jun 2002 - Jun 2003
Assisted with support of a 45 user NT4, Windows 2000 and Mac OS environment including a migration of Exchange 5.5 to 2000. Accomplishments included successful migration of T1 providers and webcasting a holiday party. Assisted with support of a 45 user NT4, Windows 2000 and Mac OS environment including a migration of Exchange 5.5 to 2000. Accomplishments included successful migration of T1 providers and webcasting a holiday party.
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Education
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Collin College
Associate's of Science, Computer and Information Systems Security/Information Assurance -
1998 - 2002
Gaither High School
High School
Community
