Sean Cochran

Chief Innovation Officer | Head of Professional and Managed Services at Botcopy | Google Cloud Partner
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Contact Information
us****@****om
(386) 825-5501
Location
Champaign, Illinois, United States, US
Skills

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Bio

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Credentials

  • Generative AI Fundamentals
    Google Cloud Skills Boost for Partners
    Jun, 2023
    - Nov, 2024
  • Introduction to Generative AI Studio
    Google Cloud Skills Boost for Partners
    Jun, 2023
    - Nov, 2024
  • Attention Mechanism
    Google Cloud Skills Boost
    May, 2023
    - Nov, 2024
  • Create Image Captioning Models
    Google Cloud Skills Boost
    May, 2023
    - Nov, 2024
  • Introduction to Generative AI
    Google Cloud Skills Boost
    May, 2023
    - Nov, 2024
  • Introduction to Image Generation
    Google Cloud Skills Boost
    May, 2023
    - Nov, 2024
  • Introduction to Large Language Models
    Google Cloud Skills Boost
    May, 2023
    - Nov, 2024
  • Transformer Models and BERT Model
    Google Cloud Skills Boost
    May, 2023
    - Nov, 2024

Experience

  • Botcopy | Google Cloud Partner
    • United States
    • Software Development
    • 1 - 100 Employee
    • Chief Innovation Officer | Head of Professional and Managed Services
      • Oct 2023 - Present

      In this role, I lead innovation in conversational AI, specializing in chatbots, Google Dialogflow CX, LLMs, and generative AI. My mission is to redefine customer engagement through cutting-edge technology.Additionally, I head up Professional and Managed Services, where we not only develop conversational AI solutions for companies but also manage these solutions to ensure optimal performance and outstanding client experiences.

    • Senior Engineer of Contact Center Managed Services
      • May 2023 - Oct 2023

      Develop and maintain chatbots using Google Dialogflow CX. Maintain Google Cloud Platform services and environments.

  • Guaranteed Rate
    • United States
    • Financial Services
    • 700 & Above Employee
    • Lead Contact Center Engineer
      • Feb 2022 - May 2023

      Lead a team of developers working with NICE CXone and AWS services. Developing omni-channel solutions for both sales and service groups. Emphasis on developing custom solutions to provide features that are not offered out of the box. Custom solutions include attribute routing engine, alternative routing engine, PCI redaction, transcription, API creation, chat bot, and automation. We design and support integration with several applications including salesforce, servicenow, velocify, and other internal applications. Train and mentor teammates on design architecture and programming. Use AWS services including S3, DynamoDB, AppSync, Lambda, Polly, Amplify and more. Languages include Python, Node, React and CXone’s Snippet. Show less

    • Senior Contact Center Engineer
      • Jan 2021 - Feb 2022

      Senior Contact Center Engineer leading engineering and development for the NICE inContact platform.

    • Senior Collaboration Engineer
      • Aug 2020 - Jan 2021

    • Collaboration Engineer
      • Apr 2020 - Aug 2020

  • Apex Systems
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Telecommunications Engineer
      • Sep 2019 - Apr 2020

  • Busey
    • United States
    • Banking
    • 700 & Above Employee
    • Unified Communications Collaboration Engineer
      • Aug 2018 - Sep 2019

      Unified Communications Collaboration Engineer designing deploying and maintaining Cisco voice and collaboration products .

    • IT Service Desk Specialist
      • Mar 2017 - Aug 2018

      IT Service Desk Specialist

    • Universal Banker
      • Jun 2014 - Mar 2017

Education

  • Parkland College

Community

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