Senior Consultant

• Dec 2018 - Present

First Sergeant

• Aug 2002 - Present

Sr. Caché Systems DBA at Spectrum Health

• Jul 2017 - Nov 2018

Cache Systems DBA

• Apr 2014 - Nov 2018

· Creating and managing the ODB environments that serve production, reporting, disaster recovery, training , and non-production needs· Installing and maintaining the administrative and monitoring tools necessary for high levels of availability and performance of your Epic system· Understanding performance metrics, monitoring system performance, and troubleshooting issues· Managing the logins for different types of access, including login behavior and working environment configuration· Applying Caché and Epic upgrades and updates to production and non-production environments· Configuring and maintaining environment copies according to the environment strategy· Responding to emergency and after-hours issues· Engaging in capacity planning exercises to ensure adequate system resources· Collaborating with your technical teams and Epic to ensure proactive support· Writing and maintaining scripts to improve system management tasks· Participating in your change control process for all planned application and technical activities· Maintaining and testing processes related to business continuity· Following vendor and Epic best practices for hardware and software configuration· Strong Unix skills using the command-line prompt, including navigating directory structures and file manipulation· Understanding of operating system concepts such as user and group ownership and file permissions, file system/volume group configuration, etc. Show less

I.T. Specialist Network Services / Alternate Information Security Officer

• Jul 2012 - Apr 2014

- Support, implement and recommend solutions to provide Information Technology solutions to the Veteran's Health Administration Northampton facility. - Perform scheduled backups, restores and data protection measures to ensure user data continuity in a critical hospital environment. Establish off-site backup of physical media to ensure disaster recovery. - Implement established encryption security protocols on desktop and portable user devices to guarantee Veteran data surety. Provide guidance to customers to ensure Information Security - Manage and maintain critical business computer systems and databases - Respond to customer I.T. related problems and needs in a timely manner. Assist users in Tier II and III help desk issues. Provide technology driven solutions which address user's concerns. - Document best practices and lessons learned in order to identify obstacles in daily or uncommon procedures to best serve continuity within the Northampton Veteran's Health Administration. - Contract Officer Technical Representative (COTR) trained Level II – 2012. - Provide IT support and solutions for Veteran's outreach programs and similar initiatives Show less

Systems Support Representative

• Apr 2007 - Jul 2012

Maintain the integrity of weapons' system certified Mission Planning Environment software, configuration management, maintenance on aircraft mission planning computer systems, technical publications, system security and fielding mission planning hardware and software. Provide24/7/365 technical support, assistance, and maintain hardware/software configuration for certified Mission Planning Environments at Westover ARB. Perform vulnerability testing, analysis, and security program reviews and recommend and implement fixes. Functional manager and administrator for databases critical to aviation operations at Westover ARB. Support customers by performing updates, upgrades, maintenance, and disposition of mission planning hardware/software. Analyzing software, hardware, systems malfunctions, and implements corrective actions. Incorporate technology driven solutions to meet the customer’s operational requirements. Show less