Experience

Interior Define

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Associate, Order Management

  • Oct 2022 - Present

  • Oversees order management related to special-order, dropship, and inventory products daily.• Tracks data KPIs by generating and maintaining reports within NetSuite and communicates findings across the organization.• Partners with technology team to create efficient processes within NetSuite as it relates to supply chain and accounting.• Creates and maintains SOP’s that identify order modification processes. • Mentors junior staff and partners with Senior Domestic Manager to hire and train new employees• Identifies and reallocates orders that need to be transferred to new manufacturers or carriers by marrying data sourced across multiple records using Excel. • Ensures communication related to inquiries is effective and generally under 24 business hours.• Acts as conduit between the factory and other departments to communicate production delays.• Partners with sourcing to develop vendor onboarding processes and leads vendor onboarding directly with factory• Partners with overseas team to ensure orders are shipped in a timely and cost-effective manner. Show less

• Supply Chain Associate

  • Aug 2021 - Oct 2022

  • Oversaw the management and fulfillment of 100+ dropship orders per month. • Onboarded over 20 new vendors to EDI and ERP systems and trained them on shipping processes with contracted carriers. • Initiated integration, testing, and validation of EDI connections using NetSuite platform for over 15 partners. • Assisted the merchandise team in growing the dropship program from 5% to 10% of the business. • Innovated data-driven solutions with vendors to improve the speed of shipments while reducing costs.• Managed orders for spare parts sourced overseas, supervises global logistics, and monitors and forecasts inventory levels.• Partnered with international production facilities to reduce financial losses of special orders in need of modification. Show less

• Senior CX Associate

  • Mar 2021 - Aug 2021

  • Monitored production timelines and actioned on impacts to the customer experience by sending mass communication out through NetSuite.• Mentored 30+ junior staff members to ensure sound and timely resolution of inquiries and escalations.• Reported customer feedback and initiated projects related to improving the quality of supply chain processes.• Delivered new customer experiences by leveraging 3PL partners to resolve unusual issues in a timely fashion.

• Customer Experience Associate

  • Dec 2019 - Mar 2021

  • Mentoring of junior staff to ensure sound and timely resolution of orders, problems, and inquiries.• Researches customer feedback and drives projects related to improving quality of products and processes.• Innovates data-driven solutions backed by vendor feedback to deliver new customer experiences.• Proactively and reactively supports over 40 clients a day on operational, logistical, and sales needs.



Barcodes, Inc.

• Greater Chicago Area

• Customer Service Associate

  • Nov 2017 - Nov 2019

  • Drove new revenue using CRM technologies by funneling nearly 100 sales leads a day to a network of regional teams. • Embraced company values by providing solutions to 50-80 daily inquiries over digital and phone channels. • Contributed to the management of cash flow by maintaining accurate credit and return records in ERP. • Partnered with cross functional teams to resolve data discrepancies related relating to customer inquiries. • Specialized in fraud and tax reviews for small, medium, and large accounts resulting in actual loss prevention. • Assisted the operations team in cleaning up data in by merging hundreds of duplicate accounts in NetSuite. Show less



Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Consumer Fraud Analyst

  • Dec 2015 - Oct 2017

  • Specialized in discovering and implementing process workflows for more efficient onboarding of new partners. • Managed 3 projects spanning multiple queues and multitasking, in an efficient and timely manner. • Investigated and disputed 150-200 credit card chargebacks per day with major financial institutions. • Trained 12+ resources on chargeback processes and ensured team members had access to all necessary tools. • Developed and documented standard operating procedures on how to analyze and respond to disputes. • Drove quality assurance efforts in complex cases to completion, ensuring unique concerns were addressed. • Executed back-end searches in data warehouse using SQL to identify PayPal transactions in fraud management system. Show less



Freelance

• Greater Chicago Area

• Video Production Specialist

  • Sep 2013 - Nov 2015

  -Produced videos and advertisements for non-profit organizations and school organizations. -Served as cinematographer and gaffer on dozens of student films, working with DSLR and Ti cameras and various lighting and grip equipment. -Served as editor and animator on several student and professional projects, working with programs such as Premiere, Photoshop, and AfterEffects. -Served as the director of photography on a weekly multi camera talk show web series, Popcast. -Wrangled extras and handled various miscellaneous production duties as a production assistant on a short film for the Make a Wish Foundation, Madzilla! -Managed a crew of eighteen people on a set of commercials which aired on Telemundo in the summer of 2014. Filmography: “The Artist” – Writer, 2013 “A Clean Well Lighted Place” – Director, 2014 “Spice Things Up a Little Bit” – Gaffer, 2014 “Deferred Action PSAs” – Producer, 2014 “With Love” – Writer/Producer/Cinematographer/Gaffer/Set Designer, 2014 "Madzilla!" – Production Assistant, 2014 "Sports Economy" – Producer/Cinematographer, 2014 "Pasos al Futuros" – Editor, 2014 "Game Show in a Box" – Cinematographer/Color Corrector, 2014-2015 "Popcast" – Director of Photography, 2015-present “Pilots of the Sky” – Gaffer/Grip/Editor, 2015 Show less



DePaul University Career Center

• United States
• Higher Education
• 1 - 100 Employee

• UIP Assistant

  • Jun 2014 - Jul 2015

  -Approved internship postings on DePaul Experience and learned some SEO marketing techniques in ensuring internships were tagged appropriately in order to come up in the right searches. -Performed bi-weekly marketing sweeps by posting fliers around campus. Drafting marketing pieces for glass case displays and promotional walls on campus. -Pulled internships from DePaul Experience that were marketed towards specific majors and used listings to draft bi-weekly, monthly, and quarterly fliers with internship listings. -Implemented a bi-weekly blog series on Wordpress and Nationbuilder that spotlighted students with positive internship experiences. -Assisted with compiling and sending out weekly promotional emails alerting students of new opportunities available within their career networks. Show less



DePaul University

• United States
• Higher Education
• 700 & Above Employee

• Multimedia Production Intern

  • Mar 2014 - Jun 2014

  -Filmed, edited, and produced a video highlighting the department’s internship program. -Captured and edited photograph coverage of important DePaul events, presentations, and press conferences. -Setup and operated camera, sound, and lighting equipment during mock press interviews for faculty and staff. -Used multimedia to maintain DePaul’s image and promote it’s Vincentian values. -Filmed, edited, and produced a video highlighting the department’s internship program. -Captured and edited photograph coverage of important DePaul events, presentations, and press conferences. -Setup and operated camera, sound, and lighting equipment during mock press interviews for faculty and staff. -Used multimedia to maintain DePaul’s image and promote it’s Vincentian values.



LIFT, Inc.

• Individual and Family Services
• 1 - 100 Employee

• PR and Advertising Manager

  • Sep 2012 - Jun 2014

  -Aided in planning a week long event to raise awareness for poverty by managing social media campaigns on FaceBook and YouTube. -Produced graphics and fliers to promote the organization, increase attendance at events, and for recruitment purposes. -Provided unemployed community members a chance to build their personal brand through resume review and career counseling. -Aided underprivileged community members in reaching their goals by securing more stable housing and healthcare, higher education, and finding help with food, clothing, and financial budgeting. -Served as a video specialist for the organization by filming an event, composing a highlight reel, and animating a short promo for the organization. Show less