Experience

LSPediA

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Sr Support Manager & IT Manager

  • Oct 2021 - Present

• Customer Support Manager

  • Jan 2020 - Oct 2021

• Support Engineer

  • Jan 2018 - Jan 2020

  Work with internal and external team members to Support RxChain Application, barcode labeling, custom reports, and mobile scanning applications, including working with customers and internal users on required and requested changes and additions. Implement and maintain touchscreen applications system including updates to data files. Troubleshoot and resolve system and end-user problems as they arise in an expeditious manner to avoid and minimize adverse impact to the customer business operations. Analyze end user needs and requests and develop solutions that are consistent with business and R&D strategies. Provide end-user training, update and maintain work instructions, reference materials, and user guides. Submit software functional specification for software development tasks. Quality control software release and run User Acceptance Testing Provide B2B / EDI support to meet customer and supplier requirements. Improves system performance by identifying problems and recommending changes. Provides answers to customers by identifying problems, researching answers, and guiding customer through corrective steps. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Updates job knowledge by participating in educational opportunities; maintaining personal networks. Alert management and team members of at-risk accounts and critical product issues. Train new support staff and Ensure high level of customer satisfaction Show less


Tri County Information Systems
• Owner

  • Mar 2016 - Present

Michigan Cash Register (MCRC)
• Programmer / Technician

  • Sep 2009 - Oct 2016

J&B Medical Supply
• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee
• Recieving Supervisor

  • Jan 2008 - Nov 2008

HydroDynamic Technologies
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Night Shift Foreman

  • Mar 2006 - Jul 2007

Altron international
• Consumer Electronics
• 1 - 100 Employee
• Warehouse

  • May 2004 - Mar 2006

sams club
• United States
• 500 - 600 Employee
• Hardlines Team Lead

  • Aug 2002 - Jan 2004

office max
• Pakistan
• Furniture and Home Furnishings Manufacturing
• electronics supervisor

  • Feb 1999 - Jul 2002