Experience

Cox Communications, Inc.

• United States
• Telecommunications
• 100 - 200 Employee

• Supervisor Network Transformation

  • Apr 2022 - Present

  As the Supervisor of Network Activation, I am responsible for overseeing the network activation team, ensuring that new equipment and services are installed and configured correctly, and that any issues are resolved in a timely manner. I will work closely with cross-functional teams to ensure that network equipment and services are turned up successfully.Responsibilities:Lead and supervise the network activation team, including conducting performance evaluations and providing ongoing feedback and coaching.Ensure that new equipment and services are installed and configured correctly, in accordance with engineering standards and company policies and procedures.Collaborate with cross-functional teams, including project managers and engineers, to ensure that equipment configurations, installations, and test plans are properly executed.Manage vendor relationships and ensure that equipment and services are delivered and installed on time.Troubleshoot and resolve network and equipment issues, including connectivity, routing, and hardware failures.Document network configurations, installation plans, and test results.Ensure that all network activation work is completed in compliance with safety, security, and quality standards.Provide timely and effective communication to internal and external stakeholders regarding activation status and issues.Continuously improve network activation processes and procedures to increase efficiency and quality. Show less

• Network Activation Technician

  • Feb 2021 - Apr 2022

  As a Network Activation Technician, I was responsible for conducting site surveys and preparing installation plans for new network equipment and services. I coordinated closely with project managers and engineers to ensure that equipment configurations, installations, and test plans were properly executed. In addition, I managed vendor relationships to ensure that equipment and services were delivered and installed on time.I configured and tested network equipment, such as routers, switches, and servers, to ensure that they functioned properly. If issues arose, I troubleshooted and resolved them, including problems with connectivity, routing, and hardware failures. I also documented network configurations, installation plans, and test results for future reference.Collaborating with cross-functional teams was a critical part of my job, as it helped to ensure that network equipment and services were successfully turned up. I provided timely and effective communication to internal and external stakeholders regarding activation status and any issues that arose.Finally, I always adhered to company policies and procedures regarding safety, security, and quality. It was essential to maintain a safe and secure work environment while also delivering high-quality services to our customers. Show less

• Network Facilities Technician

  • Mar 2018 - Feb 2021

  As an MTC Equipment Technician, I installed, configured, provisioned, checked, maintained, and adjusted a wide variety of Headend/MTC equipment to provide voice, video, and data communications services, advance services, alternate access through transmission, transport, and distribution.I verified, validated, and authenticated the operational performance of MTC systems equipment for compliance to design specifications and quality of service targets by utilizing appropriate test equipment and craft analysis management platforms.I responded to alarms or outage notifications, analyzed and troubleshooted problems for quick resolution in conjunction with the Network Operations Center and/or local SOC to restore service.I was responsible for ensuring that installation, documentation, and turn-up of circuits and equipment conformed to engineering standards. As the primary liaison with other departments, vendors, customers, and interconnection activities, I corrected error conditions.I ensured that transmission and distribution equipment met Cox, franchise, and FCC standards. I implemented work orders and coordinated installation, test, and acceptance with field systems technicians to ensure customer acceptance of circuits and services.I applied engineering standards, calculated link loss, determined coupler values, implemented combining and amplification schemes, and documented rack and equipment positioning details.I worked with fiber optics, coaxial, and Ethernet cabling.Additionally, I monitored and worked on building power plants, including inverters, rectifiers, AC/DC power plants, and generator backup. Show less

• Field Network Technician

  • Feb 2010 - Mar 2018

  Responsible for the operation, installation, setup, testing and maintenance of broadband services over an HFC network and other equipment associated with plant facilities and distribution systems. Ensured network met company performance standards and was in compliance with FCC requirements and standards.•Maintained and repaired equipment within the HFC distribution system including customer premises.•Performed demand maintenance by resolving trouble tickets for service-affecting events, i.e., outages, ingress, and area problems.•Responded to status monitoring alarms. Identify, troubleshoot and resolve any associated issues.•Performed preventative maintenance on distribution networks by conducting amp sweeps, checking for forward and return signal transmission, measuring signal leakage, ingress, and noise, and evaluating power supply issues.•Performed node and end-of-line checks to prevent trouble calls.•Utilized test equipment and other diagnostic tools such as notebook computers and digitized system maps to resolve network distribution problems.•Checked power supplies, batteries, and cabinets to ensure they are in good working order.•Troubleshoot AC power on the coaxial plant. Troubleshoot DC power supplies and batteries.•Performed daily monitoring and documentation for CLI compliance per FCC requirements; repairs leakage to resolve problems.•Performed quality assurance field checks for new plant activation.•Read and interpreted system prints including system design maps and digital drawings. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Military Police

  • Aug 2012 - May 2018



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Communications Technician

  • Jan 2008 - May 2010

  As a Comcast Technician, I was responsible for installing, maintaining, and repairing Comcast's products and services for residential and commercial customers. I performed troubleshooting and diagnostic tests to ensure that equipment and services were functioning properly, and I provided excellent customer service to ensure customer satisfaction. Responsibilities: Installed and configured Comcast's products and services, including internet, TV, and phone services, for residential and commercial customers. Conducted maintenance and repairs on equipment and services, including routers, modems, and set-top boxes, to ensure proper functionality. Performed diagnostic tests and troubleshooting to identify and resolve issues, including connectivity, signal strength, and hardware failures. Ensured that all work was completed in compliance with safety, security, and quality standards. Communicated effectively with customers, providing clear and concise explanations of technical issues and solutions. Provided excellent customer service, addressing customer concerns and resolving issues in a timely and efficient manner. Maintained accurate records of all work performed, including installation and repair activities, and submitted them in a timely manner. Maintained and organized equipment and inventory in company vehicles. Collaborated with other technicians and cross-functional teams to ensure customer needs were met and issues were resolved. Show less