Experience

The Hydeman Company

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Field Service Technician

  • May 2019 - Present



Blue Sky Satellite Inc, Retailer of DIsh Network

• Lawrence, Kansas Area

• Field Service Technician

  • Aug 2015 - Jan 2019

  Samsung Appliance repair technician, Hughes, Excede, Viasat, Wild Blue Satellite training, Streamline Security Systems. Commercial Installs. Dish TV training. 6 Top Tech Region awards in the following(On Time Arrival, Smart Home Sales, and 2 years straight in most jobs completed and highest units per hour). Job duties include peaking dishes, running cabling, installing and repairing TV and Internet equipment. Repair and diagnosis of Samsung appliances. Training on repairing and installing Watchnet Security cameras and DVRs. Show less



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Lead

  • Nov 2014 - Aug 2015

  Trainer of an online course of 30 Customer Service Representatives for TurboTax at Teletech.Team Lead of teams of up to 34 active agents. Job duties consist of Kronos payroll time keeping, Empower team metrics tool, coaching/continued training, VNC viewer, IC client, CISCO IP phone, Excel reports, Outlook emailing between other management and agents. Salesforce and quickbase use. Quality Evaluations, Ranked 6th out of 93 Team Leads for peak call season.

• TurboTax Support Agent

  • Nov 2013 - Aug 2015

  Technical support and Working on My Return agent. Assist with computer issues and questions on taxes through phone and chat contacts. Use VMware and Workbooth secure connections.



Kay Jewelers

• Topeka, Kansas Area

• Sales Consultant

  • Jul 2012 - Feb 2013

  Job duties include, inventory, cash handling, customer service, outgoing and incoming calls, internet use, sales, credit applications, and other miscellaneous duties. Job duties include, inventory, cash handling, customer service, outgoing and incoming calls, internet use, sales, credit applications, and other miscellaneous duties.



Fur and Rug Gallerys of Macy's

• Topeka, Kansas Area

• Assistant Manager

  • Jan 2012 - Apr 2012

  Job duties include, inventory, cash handling, customer service, outgoing and incoming calls, internet use, sales, credit applications, and other miscellaneous duties. Job duties include, inventory, cash handling, customer service, outgoing and incoming calls, internet use, sales, credit applications, and other miscellaneous duties.



Collaborative Technologies LLC

• United States
• Information Technology & Services
• 1 - 100 Employee

• Ebay Clerk

  • Apr 2011 - Sep 2011

  Full control and management over the eBay department, job duties included: Responding to customers and prospecting for increased sales, packaging and shipping sold items, organizing department, listing and testing items, keep records and report sales. Full control and management over the eBay department, job duties included: Responding to customers and prospecting for increased sales, packaging and shipping sold items, organizing department, listing and testing items, keep records and report sales.



Laird Noller Ford

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Consultant

  • 2007 - 2009