Experience

Arrow Tru-Line, Inc

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Technical Support Specialist

  • May 2022 - Present



The Henry Ford

• United States
• Museums, Historical Sites, and Zoos
• 400 - 500 Employee

• Technical Support Supervisor

  • Jul 2019 - May 2022

  In this role I managed two to three direct reports, included scheduling, and delegating tickets. I was responsible for ordering equipment and software. I also assisted the technical support team on escalated tickets.

• Desktop Technician

  • Sep 2014 - Jul 2019

  In this role I addressed technical support tickets via phone, email as well as in person for the various computers, phones, printers, tablets, and points of sale.

• Guest Services Associate

  • Mar 2011 - Sep 2014



Applied Innovation

• United States
• Internet Publishing
• 300 - 400 Employee

• Field Service Technician

  • Oct 2015 - Dec 2016

  In this role I traveled to various sites in southeastern Michigan to diagnose, troubleshoot, and repair desktop printers and small multifunction devices. In this role I traveled to various sites in southeastern Michigan to diagnose, troubleshoot, and repair desktop printers and small multifunction devices.