Experience

Diversified Restaurant Group
• Director Of Operations
• Senior Area Coach

  • Dec 2021 - Present

• Area Coach

  • Aug 2020 - Dec 2021



Red Lobster

• United States
• Restaurants
• 700 & Above Employee

• Director Of Operations

  • Mar 2018 - Aug 2020

  Oversee operations of 8 restaurants in Kansas and Missouri. Hire, manage, and provide oversight to a team of 32 managers in 8 locations. Measure and provide guidance for improving performance to the protection and guidelines of the Brand. Evaluate performance through goal setting objectives, Strength Based Leadership, systems, action planning, and review of operations metrics. Developing a top level team in the Company through ongoing coaching, mentoring, and training. Mentor and partner with peers to support Divisional goals and objectives. Participate in cross-functional teams to support Company innovations and roll outs such as Box Lunches and Family Style Dining to go. Additional responsibilities included food and Beverage Training Deployment, High Performing GM/future Director of Operations workshops, New Manager Training Workshops, Facility Program initiatives, and Finance and Compensation Reviews. Show less

• General Manager

  • Aug 2009 - Apr 2018

  Responsible for driving Sales, developing People and growing Profits in two locations (Abilene, TX and Waco, TX). Directly supervised 3 managers and 65+ Team Members per location, Responsible for delivering Brand Standard service and food to thousands of guests weekly. Set clear goals with my teams while establishing criteria for decision making and direct change while maintaining superior operating effectiveness. Developed restaurant managers into General Managers and developed hourly team members into Restaurant Managers. Additional responsibilities included Food and Beverage Training Development, new manager training, served on the General Manager Council for the Southwest Division, Vanguard leader with Kitchen of the Future deployment, General Manager Conference presenter. Show less

• Restaurant Manager

  • Jul 2002 - Aug 2009

• Certified Trainer/Server

  • Mar 1997 - Jul 2002