Experience

Infiniti of Mechanicsburg

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistant Service Manager/Service Advisor

  • Nov 2011 - Present

  • Manage all operations in service and reconditioning departments; dispatch work, coordinate schedules, ensure timely vehicle pick-up and delivery, and maintaining all customer records.• Responsible for customer satisfaction from appointment to check-out, including: scheduling, answering questions, researching issues, setting up loaner cars, pricing options, and explaining service costs. • Direct point of contact for regional manufacturer reps, warranty department, and insurance adjusters.

• Reconditioning Technician

  • Jan 2011 - Nov 2011

  • Interacted with sales associates and service personnel to facilitate a friendly work environment, detailed vehicles, and completed all tasks assigned efficiently – producing results exceeding expectations.



Ciocca Honda

• Reconditioning Technician

  • Sep 2008 - Jan 2011

  • Detailed customer, retail and wholesale vehicles, maintained and repaired equipment, kept supply stock managed and organized. • Detailed customer, retail and wholesale vehicles, maintained and repaired equipment, kept supply stock managed and organized.



Hollywood Elite Auto Detailing

• Co-Manager/Reconditioning Technician

  • Nov 2007 - Sep 2008

  • Assisted with creating, opening, marketing and running business operations, worked with contracted businesses and retail customers to maintain client-base, and performed reconditioning work. • Assisted with creating, opening, marketing and running business operations, worked with contracted businesses and retail customers to maintain client-base, and performed reconditioning work.