Strategic Account Manager

• Jul 2023 - Present

Program Portfolio Management Analyst

• Sep 2022 - May 2023

Business Operations Analyst

• Nov 2021 - Sep 2022

Retail Sales Manager

• Oct 2020 - Nov 2021

Retail Store Manager

• Jul 2010 - Oct 2020

• Customer service and retention, Audits, Employee training, Inventory management, Cash handling, reconciliations and deposits • Utilized Assistant Store Manager to ensure attainment of all net sales and revenue goals including Gross sales/net sales • Scheduled employees for optimum store performance, including back up plans for peak hours, vacation, sick time, training, etc. • Ensured proper opening and closing of the retail location via completing reports and cash reconciliation • Assists in the training of all retail staff of company sales procedures/policies, programs, promotions, incentives, etc. • Positively influence and motivate all employees by maintaining a team centric approach in the day-to-day management of all employees • Recruit and on-board new employees • Demonstrate technical competence for products and services sold • Engaged in community activities and business development to support business goals • Consistently established sales quotas by leading by example in all aspects of the sales process, product knowledge and customer satisfaction/retention Show less