Experience

AutoCoding Systems Ltd

• United Kingdom
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Business Development Manager

  • Mar 2018 - Present



Clearmark Solutions (ICE)

• United Kingdom
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Sales Engineer for print and apply labelling solutions

  • Apr 2017 - Mar 2018



AutoCoding Systems Ltd

• United Kingdom
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Business Development Manager

  • Mar 2014 - Mar 2017

  Business Development Manager focussing on production line automation, code deployment, data integrity and Overall Equipment Efficiency/Effectiveness solutions for customer accounts in the west of the UK and Ireland, primarily for the food and beverage industries Nurture current customer relationships, including offering solutions and suggestions to meet the latest supermarket codes of practice and gap analysis. Whilst offering current resolutions, be proactively mindful of customers’ potential future needs for scaling-up operational capacity. Seeking and creating new business opportunities, including the promotion of value added services - from initial enquiry to solution delivery. Establish mutually beneficial partnerships with leading coding and marking, metal detection and check weighing companies, in order to provide a full system/turnkey solution. Show less



Elstat Electronics Co. Ltd

• Product Services Manager

  • Jan 2013 - Mar 2014

  Management of the Product Services department focusing on technical support and customer satisfaction for energy efficient control systems for the world-wide cooler industry.Acting as the technical communication channel between the global product marketing managers, sales and technical teams and end user customers.Responsible for team development and the delivery of achievable and realistic SOP’s (Standards of Performance) and KPI’s. Improvements recorded against all measures during 2013.Owner of the Customer Acceptance and New Product Introduction field trial process, ensuring form, fit and functionality metrics are achieved before a product is released. Show less

• Training and Documentation Manager

  • Apr 2012 - Jan 2013

  Developed sales and technical materials ie, manuals, user guides, technical and commercial bulletins for all product lines, increasing internal and external product knowledge and reducing support requests placed on Product Service department.Instrumental in the introduction of training packages and ‘face to face’ events aimed at increasing product knowledge and increased customer satisfaction.Mentoring and coaching of sales, technical and Product Services team in order to ascertain their strengths and weaknesses, leading to the development of training programmes to increase hard and soft skills and enhance product knowledge. Show less



Markem-Imaje

• Switzerland
• Automation Machinery Manufacturing
• 700 & Above Employee

• Global Sales Product Training Manager

  • May 2006 - Apr 2012

  Ascertained and addressed the training needs of world-wide sales teams prior to a product launch, or major product enhancement. Liaison with key internal partners (stakeholders) to ensure responsibilities and actions are understood, agreed, delivered on time and meet the company's objectives. Creation and deployment of multi-media training materials focusing on “unique selling points”, “show and sell”, “conducting a structured demo” and “offering a solution and not just a product”. Show less



Zipher Limited (a division of Danaher)

• Nottingham

• Account Manager

  • Nov 2001 - Nov 2005

  Active in the worldwide introduction of a new-to-market thermal transfer coding system necessitating a seven month relocation to the United States. Increased skills of sales and technical teams within the USA distribution network by training and application education. This included the writing of sales and technical documentation, from “back to basics” to “advanced” knowledge levels. Visited prospective customers (Americas and Europe) to survey and identify appropriate specification of equipment and provide ‘live’ product demonstrations focussing on key selling points. Show less



Markem Systems Ltd

• Salford

• Sales Executive

  • Dec 1998 - Nov 2001

  Responsible for the growth of new and existing client base through the sale of capital equipment - Print and Apply, Large Character Ink Jet, Laser and Continuous Ink Jet into FMCG and pharmaceutical sectors. Overseeing the entire project: product demonstrations, presenting solutions, quotations and proposals, to negotiating contracts for hardware, software, networking, and post-installation support. Responsible for the growth of new and existing client base through the sale of capital equipment - Print and Apply, Large Character Ink Jet, Laser and Continuous Ink Jet into FMCG and pharmaceutical sectors. Overseeing the entire project: product demonstrations, presenting solutions, quotations and proposals, to negotiating contracts for hardware, software, networking, and post-installation support.



Markem Technologies Limited

• Nottingham

• Pre- and Post- Sales Application Engineer

  • Jan 1997 - Dec 1998

  Pre- and post-sales support to worldwide business centres, distributors and end users, on print and apply labelling systems, thermal transfer printer and additional hardware and software options. Provided all aspects of technical support including creation of technical bulletins, special engineering requests and product training programmes for internal and external customers. Pre- and post-sales support to worldwide business centres, distributors and end users, on print and apply labelling systems, thermal transfer printer and additional hardware and software options. Provided all aspects of technical support including creation of technical bulletins, special engineering requests and product training programmes for internal and external customers.



Prestek Limited

• Nottingham

• Customer Support Engineer

  • Aug 1996 - Jan 1997

  Responsible for fault detection and rectification of print and apply and thermal printing equipment at customer sites across the UK. Responsible for fault detection and rectification of print and apply and thermal printing equipment at customer sites across the UK.



Gardner Merchant Vending Services

• Rotherham

• Field Technical Specialist

  • Feb 1995 - Aug 1996

  Managing a team of Service Technicians maintaining and repairing food, snack and beverage machines across the East and West Midlands. Supporting the Technicians on site with difficult customer situations and/or complex technical issues, ensuring learnings were documented and shared. Introduced KPI measures to improve customer service levels and increase Technician skill sets. Managing a team of Service Technicians maintaining and repairing food, snack and beverage machines across the East and West Midlands. Supporting the Technicians on site with difficult customer situations and/or complex technical issues, ensuring learnings were documented and shared. Introduced KPI measures to improve customer service levels and increase Technician skill sets.