General Manager

• Jun 2023 - Present

Supervising Agent

• Jan 2023 - Jun 2023

Insurance Agent

• May 2022 - Jan 2023

Call Center Supervisor

• Dec 2020 - May 2022

Overseeing and coaching student callers in parent and alumni fundraising outreach. This includes monitoring statistics like call time, CPH, and Contact Rate. The supervisor role also entails coaching callers on the best strategies and techniques to both engage with prospects and maximize fundraising engagement, requiring not only calling/fundraising skills but also leadership and teaching skill. One other primary role of the Supervisor is tracking call center performance through report sheets in excel, to monitor calling and callers. SWOT analyses are also done regularly to evaluate both the call center's performance as well as the data segments that we are calling (data analysis). Show less

Summer Staff

• May 2020 - Jul 2020

While initially, this was supposed to be just another camp, it quickly turned into a season of adaptation and flexibility, as we did everything that we could to encourage youth to experience summer camp back in the red hot days of covid. As a result, we added covid specific duties including sanitizing everything that the campers interacted with, particularly cleaning and sanitizing every inch of the camp and cabins in between sessions. What all of that means, is that for the time that we were open, we balanced the known and expected summer camp experience while also working double-time behind the curtain to maintain cleanliness and health for both the staff and the clients. Show less

Summer Missionary

• May 2019 - Jul 2019

Summer Staff answer Christ's call to build up His Kingdom on earth by leading high school teens closer to Christ through service, relationship, and prayer. The primary role is to serve as a relational minister trained in the facilitation of small group discussions and team-building activities. Additionally, Summer Staff, like all Summer Missionaries, will be responsible for assisting in fundraising efforts for Life Teen to further the mission of leading teens closer to Christ. The main tasks for Summer Staff each week include: Being assigned to and serving a parish each camp week from the time of the arrival to the time of their departure: Partner with the youth minister and core members to support the camp experience for the teens in the assigned parish group. Participating in all scheduled camp programming and activities each camp week. Helping to serve meals, assist prayer opportunities, and facilitate various camp activities, including an obstacle course, messy games, and high and low ropes elements. Participating in mission community through living a structured and sacramental prayer life, supporting one another in a common mission, and holding each other accountable. Show less

Fast Food Team Member (Events)

• Apr 2018 - Aug 2018

Team Member is the first entry-level position with us here at Chick-fil-A where you will learn all the basics! Team Members are expected to perform the required CORE 4 behaviors including, Eye Contact, Smile, Speak Enthusiastically, and Stay Connected. You will learn and acquire skills to serve our guests within all positions of the store operations. These positions include responsibilities of Front Counter, Drive-Thru, Dining Room, Kitchen, Catering, and Special Events. Lastly, Team Members will follow all Chick-fil-A service procedures and recipes to create “REMARK” able guest experiences. Roles and Responsibilities for the "Event Squad" include but are not limited to loading/unloading supplies into vans, setting up event sales booths, coordinating with other team members to get each booth across a stadium set up, and manning sales counter at events with adaptive pricing and menu options. Show less