Experience

Pinnacle™ Agriculture

• United States
• Farming
• 1 - 100 Employee

• Desktop Administrator

  • Jul 2017 - Present

  Desktop IT support for onsite and remote employees. Monitoring and supporting remote location infrastructure Travel to company locations for infrastructure setup, troubleshooting, and upgrades. Desktop IT support for onsite and remote employees. Monitoring and supporting remote location infrastructure Travel to company locations for infrastructure setup, troubleshooting, and upgrades.



Simplot Grower Solutions

• Loveland, CO

• Desktop Administrator

  • Jan 2020 - Present

  - Desktop IT support for onsite and remote employees. - Monitoring and supporting remote location infrastructure - Desktop IT support for onsite and remote employees. - Monitoring and supporting remote location infrastructure



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Hardware Specialist

  • Aug 2016 - Jul 2017

• Tools and Technology Deskside Technician

  • Mar 2014 - Aug 2016

  -Provide deskside hardware and software support to 400+ local and remote employees. -Migrated 400+ employes from Windows to Linux Redhat-Complete hardware and software diagnostics/ repair in a timely manner. -Tracking and maintaining asset database for and asset audit compliance. -Proficiency in Windows 7/XP, Linux RedHat, MS Office, Lotus Applications, IPV4 networking troubleshooting.

• Service Desk SME

  • Nov 2013 - Mar 2014

  -Receiving and troubleshooting of Inbound user calls. - Route tickets to Level 2 support groups if unable to resolve. - Maintained above-average call times, resolution times, and Quality Telemonitor evaluations done by team leaders. Providing flexibility to team to ensure peak hours are covered.

• IBM Security Access Risk and Management ID Administrator Compliancy Focal/ Infrastructure Technician

  • Mar 2011 - Nov 2013

  - Receiving and Directing user ID revalidation requests to proper support teams across worldwide geographies. - Review all work has been completed and documented as directed. - Opening and tracking non-compliance escalations. - Tracking and reporting data trends. - Provide deskside hardware and software support to 200+ employees. - Complete hardware and software diagnostics/ repair in a timely manor. - Tracking and maintaining asset database for and asset audit compliance. - Proficiency in Windows 7/ XP, MS Office, IBM Notes, IBM Sametime, local IPV4 networking troubleshooting. Show less

• Service Desk SME

  • Apr 2009 - Mar 2011

  Duties: Receiving and troubleshooting of Inbound user calls. Issuing tickets to Level 2 support groups if unable to resolve. Handling customer escalations via Phone and Email. Reviewing and Troubleshooting misrouted tickets. Training new hire employees on account processes. Creating and modify Account Process Documentation. Maintaining above average call times, resolution times, and Quality Telemonitor evaluations done by team leaders. Providing flexibility to team to ensure peak hours are covered. Show less