Sean Langley
Service Director at Univision Computers- Claim this Profile
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English -
Topline Score
Bio
Credentials
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CJIN FBI CJIS Policy Level 3
State of Montana Department of JusticeDec, 2022- Sep, 2024 -
Allworx Certified Professional (ACP)
AllworxMay, 2017- Sep, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftApr, 2017- Sep, 2024 -
State of Montana Department of Justice - CJIN Security Awareness Training
State of Montana Department of JusticeJan, 2016- Sep, 2024 -
CompTIA IT Operations Specialist – CIOS
CompTIAOct, 2015- Sep, 2024 -
CompTIA Secure Infrastructure Specialist – CSIS
CompTIAOct, 2015- Sep, 2024 -
CompTIA Security+ CE
CompTIAOct, 2015- Sep, 2024 -
CompTIA Network+ CE
CompTIAApr, 2015- Sep, 2024 -
Testout Network Pro Certification
TestOut CorporationMar, 2015- Sep, 2024 -
CompTIA A+ CE
CompTIADec, 2014- Sep, 2024 -
TestOut PC Pro Certificaiton
TestOut CorporationDec, 2014- Sep, 2024
Experience
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Univision Computers
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Service Director
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Oct 2020 - Present
Service Director is equal to Service Manager at other MSP's. The scope of the job contains managing the service department and the staff within the department, operations, ensuring a high quality of customer service. It also includes developing, training and enforcing workflow, onboarding/offboarding, evaluations, a subset of managers and leaders for teams within the service department. Managing both by the individual and also by metrics known as KPI's to ensure the direction of the department matches that of the organization, and much, much more! Show less
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Team Lead and Account Manager
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Sep 2017 - Oct 2020
Managing a team of network engineers to manage dozens of clients in a fast paced environment utilizing a variety of best practice and common-sense solutions for any and all IT-related matters. As an MSP, Univision is proud to support a wide variety of technologies, infrastructures, deployments, software, and operating systems. This allows us to provide higher levels of quality support to a wider spectrum of clients in the greater Montana area.
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Field Engineer - Level 2 Network Technician
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Sep 2013 - Sep 2017
Univision Computers is an Managed Service Provider (MSP) in the IT industry, located in Missoula, MT. They cover the state of Montana and beyond. They provide a plethora of technology services to a wide range of customers ranging from software, operating systems, workstations, servers, network infrastructure, security implementation and management, and really just about anything technology related. I started as an Intern for Univision Computers in September of 2013, during which time I was tasked with working the Service Bench and the Help Desk departments.Moving into the Help Desk position as an Intern and Level 1 technician had me working what is called the "queue" of service tickets that were submitted by customers for various issues, primarily networking, printing, software operation/crashing, and infected operating systems. Learning to meet the SLA-agreed 1-hour response time, and attempt to be efficient and thorough at remediation services for each customer situation, while providing clear communication.The Help Desk is a faster paced environment with expectations of faster resolutions for various problems that can occur on consumer and commercial appliances. Being familiar with quick and basic problem solving steps becomes extremely useful in this area, along with a very strong ability to communicate.After Intern and Level 1 Technician positions, I was promoted to a Level 2 Network Technician after graduating from Missoula College. I was still performing previous tasks and also given projects and on-site tasks. Projects consist of more in-depth technical skill and larger jobs, which can occur at various locations requiring traveling. Show less
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Owner and Webmaster
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Oct 2011 - Jun 2014
Small start-up business specializing in water transfer printing, also known as hydro dipping. The process by which a pattern is applied to a painted object as a refinishing process. Can be applied to plastics, metals, wood, bone, etc. The process uses automotive quality primers, paints and clear coat options. The process requires dipping the item in a tank of heated water to apply the ink-based pattern to the painted item. There are hundreds of patterns, if not thousands. Hydro dipping has proven to be an interesting and quickly growing market in the past 10-20 years. It is an affordable process that can take something worn or boring and give it fresh visual life.Items commonly dipped are rifles (stocks and barrels), deer and elk skulls, iPhone cases, vehicle emblems, vehicle interior pieces, etc. If you would like to know more, please visit: http://www.montanahydroimage.com/ Show less
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Karl Tyler Chevrolet
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Service Technician
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Sep 2006 - Mar 2013
Worked in the vehicle service area, performed many tasks from basic services (Oil Changes), tire services (mount, dismount, balance, rotation, custom), minor maintenance services (tune-ups, inspections), trailer services (bearings and wiring), NVH (noise, vibration, harshness) inspection and repair, major service (powertrain replacement and service), and used vehicle certification inspection and processing. I also assisted the on-site IT Technician with maintaining PC's, resolving issues, and maintaining the network. Became familiarized with, assisted with the maintenance of, and trained others on specific GM diagnostics software such as GDS and GDS 2. Worked with various versions of Windows operating systems, inventory programs, etc. Also worked with customers on many concerns for special NVH concerns, recalls, etc. Worked with General Motors engineers on some of these tasks as well. Interfacing with business professionals and the general public was an enjoyed requirement. Show less
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Assistant Manager
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Mar 2006 - Sep 2006
Worked in a fast paced environment performing many common services to almost any kind of vehicle. Would train, assist, and maintain the scheduling of employees. Interfaced with current and new customers, maintained database to ensure customer experience was performed at the best levels along with maintaining a service record. Performed services and tasks for the main Karl Tyler Chevrolet dealership, ensured interfacing with Express Lube was smooth and issue-free. Scouted new customer accounts and maintained current accounts. Show less
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Walmart
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United States
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Retail
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700 & Above Employee
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TLE Support Manager
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Feb 2003 - Mar 2006
Started as a service technician and quickly moved up to Support Manager during my time with Walmart. I performed duties of both jobs every day, which included working with customers, creating service tickets, performing services and up-sells, taking payment for services and using a PoS system to manage, working with other departments, working with other stores across the nation. I also traveled to Kalispel, MT and trained new technicians and management for that location. I was constantly striving to complete all computer-based training. I was responsible for employee hiring, firing, evaluations, pay-level and raises. I had and still have a strong belief that if you want your employees to respect you, it needs to be earned and proven. If I expected my technicians to do any task, I would do it as well to show that even as their manager I was willing to take care of business. Continually strove for success of the company. Assisted with inventory management, sales, shipping and receiving, shop renovations, and anything related to keeping the TLE department fresh and exciting. Show less
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Education
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2013 - 2015
University of Montana
Associate of Arts and Sciences (A.A.S.), Computer/Information Technology Administration and Management -
2013 - 2015
University of Montana
Computer Support (CAS Certificiation), Information Technology -
1997 - 2001
Sentinel High School
High School Diploma, Art/Art Studies, General
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