Experience

Connecticut Lottery Corporation

• United States
• Retail
• 1 - 100 Employee

• Processing Technician

  • Feb 2019 - Present



Connecticut Lottery Corp.

• Fiscal Administrative Officer

  • Jul 2018 - Present

• Processing Technician

  • Sep 2014 - Jul 2018



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Coordinator of Business and Government Accounts

  • 2001 - 2014

  • Assisted sales representatives with customer account changes Assisted customers by ordering equipment, and performing plan analysis Assisted in handling customer escalations Interacted with customers using phone and email correspondence Provide peer to peer coaching • Assisted sales representatives with customer account changes Assisted customers by ordering equipment, and performing plan analysis Assisted in handling customer escalations Interacted with customers using phone and email correspondence Provide peer to peer coaching



InfoNXX

• Customer Service Manager

  • 2000 - 2001

  Assisted in training, monitoring, and hiring process of 15-20 customer service representatives. Assisted in interview process Assisted in employee terminations Assisted in coaching of reps Assisted in generation of reports Assisted in roundtable, and team meetings Assisted in training, monitoring, and hiring process of 15-20 customer service representatives. Assisted in interview process Assisted in employee terminations Assisted in coaching of reps Assisted in generation of reports Assisted in roundtable, and team meetings