Experience

Caffrey International
• Ireland
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• EU Transport Planner

  • Aug 2021 - Present


Rural Wifi

• Ireland
• Telecommunications
• 1 - 100 Employee

• Sales and Support Manager

  • Aug 2020 - Aug 2021

  - Responsible for managing an in-house sales team and in house customer & technical support team - Responsible for achieving pipeline creation & revenue targets - Responsible for quality assurance of our service offering through spot checking calls and providing sales enablement on delivering a customer centric experience - Monitor the CRM system to ensure both pipeline hygiene and customer data compliance Responsible for all business KPI’s related to lead conversion rates, stock management, market research & compete analysis, call drop volume, customer support ticket close rates, resolution of customer complaints, & customer satisfaction rates - Relationship Management with our third party ISPs (Internet Service Providers) - Liaising with Comreg on any customer cases opened by Comreg - Present at monthly management meetings on sales activities, forecasting, emerging upstream issues etc. - Provide reports with learnings, insights & recommendation actions to the CEO & Marketing Director on weekly & monthly basis. Support the launch of new products to market - Talent management via weekly 1;1 and team meetings where I carry out performance appraisals with the all individuals Show less



Comsconsult Technologies Ltd T/A - Fleetconnect, Captini Ireland, Rural WiFi & iCharge

• Senior Business Development Manager

  • Feb 2018 - Aug 2020

  - Full sales cycle responsibility from prospect to close with transport operators, and venue business owners. - Prospecting through network events, cold calling, online, email and face to face meetings. - Screening enquiries and identifying relevant opportunities. - Plan approaches and pitches to new clients including creating detailed tailor-made presentations. - Work with the CEO to provide bespoke costing matrices to prospective clients as and when required. - Complete or participate in client tender applications as required. - Work closely with the CEO and Sales Team to identify business & market trends with a view to developing new services and products. - Work closely with the CEO and Marketing Manager to refine sales and marketing strategy. - Create strong relationships with key client partner stakeholders at both senior and mid-management levels. - Establish sales objectives by forecasting and developing sales quotas across different service offerings; projecting expected sales volume and profit for existing and new clients. - Monitoring and reporting sales goals/targets/KPIs in line with the company’s objectives. - Ensuring that all contract associated documentation is in place and administered correctly. Show less



Spectral MC Ltd

• Creator

  • Mar 2016 - Feb 2018

  - YouTube content creator for Spectral MC Ltd - Development of a robust and creative content calendar to achieve my YouTube channel KPI’s - Daily video editing via Adobe Premiere Pro in order to meet Editorial deadlines - Create effective thumbnails for video content via Adobe Photoshop - Develop scripts & coordinate with in house voice actors - Conduct market research to better understand the needs and demands of my target audience - Review channel analytics & gather relevant tag words via channel analysis - Stakeholder management and coordination with all collaborators in my channel Show less



Swans Bar Curragha

• Bar Manager

  • Oct 2007 - Apr 2016

  - Organising the Bar prior to trading hours - Stocking 4 bars & ensuring all function rooms are clean & presentable for customers - Supervise and manage all staff & deal with customer queries - Cash management which involves managing 4 cash registers - Organise events both formal and informal, (Music for weekends, Christenings) - Inventory Management - Prepare & coordinate weekly rosters for staff - Responsible for managing social media accounts (Increasing followers, promoting events, brand awareness) Show less



ESB

• Ireland
• Utilities
• 700 & Above Employee

• Credit Control and Disconnections Customer Advisor

  • Jun 2011 - Sep 2011

  - Dealt with large volume of customer accounts & queries - Operate the SAP Database in order to deal with my customer accounts efficiently - Created customer payment plans & managed disconnections - Coordinated with 3rd party money advice and budgeting services - Successfully accomplished weekly workflows - Dealt with large volume of customer accounts & queries - Operate the SAP Database in order to deal with my customer accounts efficiently - Created customer payment plans & managed disconnections - Coordinated with 3rd party money advice and budgeting services - Successfully accomplished weekly workflows