Experience

CREATIVE INNOVATIONS INC
• United States
• 1 - 100 Employee
• Construction

  • Aug 2017 - Present

JSJ Construction and Renovations
• United Kingdom
• Construction
• Construction Worker

  • May 2017 - Aug 2017

Newport Academy
• Mental Health Care
• Revenue Cycle Manager

  • Feb 2017 - May 2017

StepHouse Recovery
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Revenue Cycle Specialist

  • Sep 2016 - Jan 2017

Karla Dennis And Associates, Inc.™
• United States
• Accounting
• 1 - 100 Employee
• Tax Liasion

  • May 2016 - Jul 2016

Law Office of D. Scott Carruthers
• Collections Specialist/Skiptracer

  • Mar 2016 - May 2016

St. Joseph Health/KForce
• Special Accounts Representative

  • Jul 2015 - Sep 2015

Designed Receivable Solutions Inc
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Senior Collections Specialist

  • Nov 2012 - Jun 2015


Various

• Financial Services
• 1 - 100 Employee

• Call Center/Assembly/Customer Service/Electrician

  • 2009 - Nov 2012

  Over the past few years I have worked with various temp agencies for employment while looking for full time steady work. The most recent agency I have worked with is Ultimate Staffing in September 2012. In addition I work with an acquaintance doing light electrician work. When there is no work available I stay busy managing a full time eBay marketplace, ensuring items are available and in stock, purchases are shipped rapidly, maintain accounting records and address any billing issues accordingly. Show less



EMC Mortgage/JP Morgan Chase

• Loss Mitigation Supervisor

  • Jun 2007 - Nov 2009

  Daily tasks include reviewing MTD stats, promise to pay/kept percentages, QC review with agents, remote monitoring of representatives calls both inbound and outbound. Maintain available floor presence and additional reporting from time to time throughout the day to my immediate supervisor (AM). Monthly obligations involve incentive meetings, team meetings, assisting with incorporating new ideas to resolve delinquency, associate month end reviews, and overall help to keep up positive morale on the floor. Ensure all FDCPA guidelines are met while assisting borrowers with forbearance plans, payment plans and general assistance. Show less



Option One Mortgage Corporation

• India
• IT Services and IT Consulting

• Loan Resolution Collections Representative

  • Dec 2003 - Jun 2007

  Worked on different levels of mortgage collections, receiving both inbound and outbound calls, from 0-29 day delinquency, 31+day delinquency, and Loss Mitigation. Trained in customer service, where such responsibilities included escrow questions, payoff requests, verification of mortgage requests, year end tax statement requests, and general borrower assistance with disputes. Ensure loan decisions are delivered in a timely manner to our customers. Develop and maintain successful relationships among borrowers with assigned loan portfolio, generating payment plans and forbearance plans to help maintain companywide KPI’s and keep delinquency rates low Show less



Americash Mortgage Corporation

• United States
• Banking

• Assistant Retail Marketing Manager

  • Dec 2001 - Mar 2003

  Assisted in maintaining a successful marketing department consisting of 12-16 representatives. Duties included training and orientation for all new employees, calculating of all payroll bonuses and time sheets, interviewing and hiring/termination of employees. Creation of original scripts and rebuttals to assist agents in generating quality, profitable leads. Operating of outbound predictive dialing system, purchasing data and other basic managerial priorities included problem solving, troubleshooting and customer service. Show less



Tenet Hospitals

• United States
• Medical Practices

• Medical Collector

  • Sep 1998 - Sep 2001

  Credit assessment, consolidating finances, collections, itemizing charged-off and uncollected accounts. Handled extremely busy inbound/outbound call center duties which included practicing FDCPA guidelines and reciting the mini miranda on every contact. Arranging payment programs for financially deficient debtors and itemizing previous month’s payments. Credit assessment, consolidating finances, collections, itemizing charged-off and uncollected accounts. Handled extremely busy inbound/outbound call center duties which included practicing FDCPA guidelines and reciting the mini miranda on every contact. Arranging payment programs for financially deficient debtors and itemizing previous month’s payments.