Experience

Prudential Financial

• United States
• Financial Services
• 700 & Above Employee

• Senior Infrastructure Engineer

  • Dec 2022 - Present

  United States

• Senior Infrastructure Administration Engineer

  • Dec 2022 - Present

  United States

• Senior Infrastructure Engineer

  • Dec 2022 - Present

  United States

• ASSOC, DATA & VOICE SVCS

  • Jul 2016 - Apr 2023

  Roseland New Jersey Use Cisco and Avaya software and hardware to Maintain and improve Prudential Phone system; Work to bring a customer service-first mindset to the work place for all prudential employees. Identifying and resolving problems, preparing and completing action plans, managing system and process improvement and quality assurance programs, looking at the whole picture, without cutting corners Create and modify knowledge base articles, technical documentation and reports as needed. Provide… Show more Use Cisco and Avaya software and hardware to Maintain and improve Prudential Phone system; Work to bring a customer service-first mindset to the work place for all prudential employees. Identifying and resolving problems, preparing and completing action plans, managing system and process improvement and quality assurance programs, looking at the whole picture, without cutting corners Create and modify knowledge base articles, technical documentation and reports as needed. Provide help desk support to users at all levels.