Experience

Lingocard

• United States
• Social Networking Platforms
• 100 - 200 Employee

• QA Engineer

  • Feb 2022 - Present

  ● Advocating the customers to achieve the best possible user experience ● Designing and executing test cases to find software bugs like UI and usability issues ● Performing functional, UI, smoke, and regression testing within rapidly evolving requirements ● Testing a mobile app by applying ADB, Android Studio, and Xcode tools to collect log files ● API testing applying Postman to verify connectivity and security on web and mobile applications ● Executing SQL queries to get devices data from the back end ● Tracking bugs and reporting issues by applying Jira bug-tracking system ● Taking part in an agile environment and participating in daily standup meetings to discuss findings ● Identified 10+ bugs in new products before launch, generated reports describing defects, and assisted to resolve them Show less



Sleep Number Corporation

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Jul 2021 - Sep 2022

  Processed orders and transactions. Resolved issues and troubleshoot technical problems. Delivered information about a company's offerings. Provided proactive customer outreach. Handled customer complaints. Collected and analyzed customer feedback. Processed orders and transactions. Resolved issues and troubleshoot technical problems. Delivered information about a company's offerings. Provided proactive customer outreach. Handled customer complaints. Collected and analyzed customer feedback.