Sean Jackson
Customer Support Quality Specialist at Webflow- Claim this Profile
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Bio
Elena Alvarez Dosil
I met Sean when we were both working in support at Flywheel. Knowledgeable and with a solid moral ethic, Sean is a delight to work with. He also has excellent leadership and communication skills. Sean is definitely a super person, great not only technically but also in creating a friendly working environment. An essential asset to any team!
Joao Quintela
I've worked with Sean across three companies now and there's not a single time where I haven't seen him pour all of his focus and energy into being successful in his role. He's demonstrated great skill in improving his own technique, but also helped to coach and mentor others on the team to do the same. Bonus points: he's delightful and a wonderful person to work with.
Elena Alvarez Dosil
I met Sean when we were both working in support at Flywheel. Knowledgeable and with a solid moral ethic, Sean is a delight to work with. He also has excellent leadership and communication skills. Sean is definitely a super person, great not only technically but also in creating a friendly working environment. An essential asset to any team!
Joao Quintela
I've worked with Sean across three companies now and there's not a single time where I haven't seen him pour all of his focus and energy into being successful in his role. He's demonstrated great skill in improving his own technique, but also helped to coach and mentor others on the team to do the same. Bonus points: he's delightful and a wonderful person to work with.
Elena Alvarez Dosil
I met Sean when we were both working in support at Flywheel. Knowledgeable and with a solid moral ethic, Sean is a delight to work with. He also has excellent leadership and communication skills. Sean is definitely a super person, great not only technically but also in creating a friendly working environment. An essential asset to any team!
Joao Quintela
I've worked with Sean across three companies now and there's not a single time where I haven't seen him pour all of his focus and energy into being successful in his role. He's demonstrated great skill in improving his own technique, but also helped to coach and mentor others on the team to do the same. Bonus points: he's delightful and a wonderful person to work with.
Elena Alvarez Dosil
I met Sean when we were both working in support at Flywheel. Knowledgeable and with a solid moral ethic, Sean is a delight to work with. He also has excellent leadership and communication skills. Sean is definitely a super person, great not only technically but also in creating a friendly working environment. An essential asset to any team!
Joao Quintela
I've worked with Sean across three companies now and there's not a single time where I haven't seen him pour all of his focus and energy into being successful in his role. He's demonstrated great skill in improving his own technique, but also helped to coach and mentor others on the team to do the same. Bonus points: he's delightful and a wonderful person to work with.
Credentials
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Avoiding New Manager Mistakes
LinkedInJun, 2021- Nov, 2024 -
Building Accountability into Your Culture
LinkedInJun, 2021- Nov, 2024 -
Coaching and Developing Employees
LinkedInJun, 2021- Nov, 2024 -
Communication Foundations
LinkedInJun, 2021- Nov, 2024 -
Communication within Teams
LinkedInJun, 2021- Nov, 2024 -
Delegating Tasks
LinkedInJun, 2021- Nov, 2024 -
Management Foundations
LinkedInJun, 2021- Nov, 2024 -
Management Foundations: Advanced Applications
LinkedInJun, 2021- Nov, 2024 -
New Manager Foundations
LinkedInJun, 2021- Nov, 2024 -
Performance Management: Setting Goals and Managing Performance
LinkedInJun, 2021- Nov, 2024
Experience
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Webflow
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United States
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Software Development
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500 - 600 Employee
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Customer Support Quality Specialist
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Jul 2023 - Present
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Global Program Manager - Enterprise Engineering and Customer Support Collaboration
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Nov 2022 - Jul 2023
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Technical Customer Support Specialist
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Sep 2021 - Nov 2022
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Flywheel
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United States
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Software Development
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1 - 100 Employee
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Technical Support Team Lead
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Feb 2020 - Sep 2021
-Spent most of my time assisting my team of 15 Support Engineers via slack (answering questions and troubleshooting site issues) I used those opportunities to help our team grow in their confidence when troubleshooting issues and leaned heavily on my education background in those instances to ensure retention of troubleshooting processes.-Implemented the collection of daily and weekly data so that our team was more data informed and was able to see trends across ticket solves.-When I was not directly assisting/training my team, I was the liaison between Support and the engineering billing team. Show less
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Happiness Engineer
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Oct 2018 - Feb 2020
-Spent my time day-to-day working in chat, answering 50-90 chats a day.-Had one-on-one time with my team members to help level them up during their ramp period. After they were ramped, I continued to be a resource for them as they worked through issues, and often worked 1:1 in person or via zoom to help them find a solution. -Collaborated with the Support trainer to develop an intensive chat training class and have continued to improve it with each hiring class. This class was a combination of soft skills such as deescalating frustrated customers and technical skills such as troubleshooting DNS/SSL/Billing/Site Down issues Show less
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Sales Development Representative
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Jun 2018 - Oct 2018
-Made outbound sales calls to 80-100 potential customers each day.-Worked closely with Senior sales reps when passing along potential leads, including technical specs, number of sites, etc.
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WP Engine
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United States
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Information Technology & Services
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700 & Above Employee
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Technical Support Team Lead
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Feb 2020 - Sep 2021
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Happiness Engineer
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Jun 2019 - Feb 2020
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Elementary School Teacher
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Aug 2014 - May 2018
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Education
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2011 - 2014
University of Nebraska at Omaha
Master's degree, Elementary Education and Teaching
Community
