Experience

Kretus

• United States
• Construction
• 1 - 100 Employee

• Technical writer/editor

  • Oct 2023 - Present

  • Incoming technical writer/editor at Kretus Inc. (a mom and pop construction company over near Disneyland in California). • Responsibilities: reviewing and editing materials, developing templates and style sheets and streamlining workflows, working with different teams, translating technical jargon into user-friendly information, responding to emails, collaborating with designers, conducting research, and ensuring accuracy and compliance in written and visual materials. • Incoming technical writer/editor at Kretus Inc. (a mom and pop construction company over near Disneyland in California). • Responsibilities: reviewing and editing materials, developing templates and style sheets and streamlining workflows, working with different teams, translating technical jargon into user-friendly information, responding to emails, collaborating with designers, conducting research, and ensuring accuracy and compliance in written and visual materials.



SSE

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Senior quality assurance technical writer and editor

  • Jun 2022 - May 2023

  • (This was a continuation of the below role with more official responsibilities, specifically with a greater focus on directing/mentoring other employees on quality assurance technical writing and editing at Boeing.)

• Quality assurance technical writer and editor

  • Mar 2020 - May 2023

  • Supported Boeing Global Services by authoring XML-based documentation, writing illustration requests and software/business process how-to content, developing quality assurance processes, tracking/updating flight manual workflows, editing flight manuals, converting manuals to XML, and training other employees. • Wrote/edited/updated 180+ pages of software and business process how-to content, which became the unofficial guidebook to train new employees on how to do quality assurance technical writing and editing. Accomplished this by learning/staying current on software and business process updates, by monitoring what questions other team members had and using these questions to guide the writing process, and by continuously refining and simplifying content to make things as accurate and easy to understand as possible.• Collaborated with a mix of pilot subject matter experts (SMEs), loadmaster SMEs, and other quality assurance technical writers/editors to convert a 600+ paged multinational flight manual, which had failed delivery several years in a row due to quality issues, into XML form. Did this through a combination of careful line-by-line editing, debugging lots of XML-based issues, and clear communication with other team members.• Quickly learned how to use a complicated XML-based publishing system with limited instruction. Then, successfully trained everyone from pilots to English majors on how to use that same XML-based publishing system at high speeds and through a combination of one-to-one coaching over Skype video-sharing technology, creating how-to content/quizzes, and by generally monitoring what knowledge gaps less experienced team members were having in their learning journeys.• Was one of two employees that had to build a technical writing team, including training employees, evaluating who to hire next, defining processes, and so on, from a team of two up to seven. Show less



Self-Employed

• Real Estate
• 1 - 100 Employee

• Freelance editor/proofreader

  • Oct 2018 - Mar 2020

  • Launched a range of editing and proofreading services. • Edited and critiqued everything from novels to short stories to blog posts.

• Publishing Project

  • Jan 2017 - Jan 2019

  • Oversaw end-to-end creation of a 400-500 paged epic fantasy novel, including overall editorial direction. • Hired and vetted a professional team of readers, writers, editors, and designers by analyzing 100s of work portfolios and personal websites. Later, coordinated that same interdisciplinary team, which was distributed across multiple countries and time zones, using a mix of email and phone.• Sharpened post-college writing/editing technique by analyzing 100,000s of words worth of editorial comments and corrections, essentially getting a world-class education for about the price of an iPhone. Show less



University of Washington

• United States
• Higher Education
• 700 & Above Employee

• Technical Writing Intern for Sensors, Energy, and Automation Laboratory (SEAL)

  • Jun 2016 - Jan 2017

  • Worked to make complicated engineering ideas simple to understand. • Developed/edited $100,000—$1,000,000 grant proposals, advertising copy for tech startups, journal publications, press releases, letters of recommendation, crowdfunding campaigns, grant checklists, and graphic designs for fliers. • Learned the fundamentals of technical writing and copyediting while interning with the University of Washington’s Electrical Engineering Department. • Worked to make complicated engineering ideas simple to understand. • Developed/edited $100,000—$1,000,000 grant proposals, advertising copy for tech startups, journal publications, press releases, letters of recommendation, crowdfunding campaigns, grant checklists, and graphic designs for fliers. • Learned the fundamentals of technical writing and copyediting while interning with the University of Washington’s Electrical Engineering Department.



The SecretDiary Project

• Writing/Editing/Research Intern for CFO of Versium Analytics Inc.

  • Mar 2016 - Jun 2016

  • Worked with a private-sector client, Garth MacLeod, to tell a story that mattered to him. • Owned, fact-checked, and edited a year of possibly the longest consecutive diary in human history—the thing was forty-nine years long! • Found a way to simplify a documentation process by focusing on quality of citations rather than quantity. • Engaged in bits and pieces of social media marketing via Twitter. • Worked with a private-sector client, Garth MacLeod, to tell a story that mattered to him. • Owned, fact-checked, and edited a year of possibly the longest consecutive diary in human history—the thing was forty-nine years long! • Found a way to simplify a documentation process by focusing on quality of citations rather than quantity. • Engaged in bits and pieces of social media marketing via Twitter.