Experience

Qixas Group

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Product / Partner Manager

  • Sep 2020 - Present

  Responsible for creating new product experiences in the Business Central space and working with great partners to bring overseas products to the North American marketplace. Launched Qixas Academy (qixasacademy.com), an on-demand learning portal for Microsoft Dynamics and Customer Engagement. Currently working on several large product launches to streamline ERP implementations. Established several strategic partnerships and aligned business activities towards greater success with existing partners. Worked with the marketing team to increase the social presence and streamline the lead generation process.Qixas Group provides business technology consulting services, focused around Microsoft Dynamics NAV, Business Central and CRM, to Microsoft channel partners, end users, contractors and ISVs (Independent Software Vendors). These services include sales support, project management, configuration, customization, development, implementation, post implementation support, upgrades, training and NAV SQL performance optimization.

• Senior Product Manager

  • Jun 2019 - Sep 2020

• Senior Product Consultant

  • Apr 2019 - Jun 2019



iTOURmedia / SocialBoost

• Director Of Product Development / Partner

  • Sep 2015 - Mar 2019

  Convinced prior large client to fund development of an automated video distribution system for real estate. Bootstrapped growth from revenue to create a new product called SocialBoost, which is an automated video marketing system for Facebook, Instagram, and YouTube.• Increased revenue over 5X during the first 3 years.• Responsible for the entire product management lifecycle, including automated video creation, print marketing, mobile apps, social marketing automation.• Designed and led development of over 30 mobile apps that included Augmented Reality image recognition and mobile video editing.• Managed 3 design and development teams in Washington, Utah and Romania.• Involved with strategic direction, marketing, business development, QA and support.



Tripledubb Digital

• Founding Partner / Developer

  • Dec 2006 - Dec 2016

  Managed the development and strategic direction of multiple websites, including a large real estate portal, tripledubb.com, qixas.com, and 2wtraining.com.• Implemented site design, hosting, database development and project management.• Utilized open-source content management back-end (Drupal) and customization scripts to enable social networking features, collaboration, rich media integration and more.• Mobile development and strategy, including responsive web design methods. Managed the development and strategic direction of multiple websites, including a large real estate portal, tripledubb.com, qixas.com, and 2wtraining.com.• Implemented site design, hosting, database development and project management.• Utilized open-source content management back-end (Drupal) and customization scripts to enable social networking features, collaboration, rich media integration and more.• Mobile development and strategy, including responsive web design methods.



Realbiz Media

• Advertising Services
• 1 - 100 Employee

• Enterprise Product Manager

  • Mar 2014 - May 2015

  In charge of strategic direction of all video related products at RealBiz, including Virtual Tours, Micro Video Apps, YouTube listing videos, Nestbuilder Agent Video Pages and the mobile video ecosystem Ezflix Video Creator for Real Estate.• Innovative solutions for challenging enterprise real estate opportunities• Developed close relationships with clients to optimize the product lifecycle

• Development Manager

  • Jan 2013 - Feb 2014

  Managed development teams in Vancouver, Toronto and Romania in numerous web projects for the real estate industry.• Strong leadership and communication skills were key in managing several disparate teams• Focused on QA and support to improve product efficiency



Kohl & Frisch Limited

• Canada
• Wholesale
• 100 - 200 Employee

• e-Business Product Manager / Client Solutions Manager

  • Apr 2007 - Nov 2011

  Promoted from Client Solutions Manager to e-Business Product Manager within one year.• Managed a team of e-Business specialists in the support of electronic services for a large pharmaceutical distribution company, including corporate and e-commerce websites (>$5B annual sales), ASN/EDI, third party ordering, and merchant services.• Managed the strategic direction of web and e-Business initiatives• Worked with vendors and partners in support of electronic integration and consulting.• Conducted numerous presentations to clients and at industry conferences.• Streamlined incident management processes, reducing resolution time by over 50%.• Responsible for >10,000 service calls per year with a service level greater than 98%.Managed and/or led over 30 technical e-business projects per year, including:• Designed and implemented enhancements for corporate and e-commerce websites.• Improved search mechanics for a 30,000 item website database.• Refining website order processing, which increased web usage and reduced costs.• Implementing custom website ordering and returns for Wal-Mart Canada.• Implementing a "Did You Know?" campaign to introduce best practices to customers.• Enhancing vendor website advertising, increasing ancillary revenue.• Implementing thorough testing/QA procedures that were utilized for all projects.



NRT Technology

• Canada
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Client Services Manager

  • Feb 2004 - Nov 2006

  Promoted from Project Coordinator to Client Services Manager within one year.• Managed a team of client service coordinators, a technical writer, a compliance officer and quality assurance personnel. • Successfully enhanced project performance, communication and interpersonal skills of inexperienced staff.Managed client projects with total value exceeding $100 million.• Received award of excellence from largest client (MGM Resorts) due to project performance.Responsible for all company project resource scheduling and deployment.• Reduced external project timelines to an industry-leading average of 3-4 weeks from invoice to onsite implementation. • Responded to client changes of scope, to minimize the effects on schedule and resources.Escalation point of contact for clients dissatisfied with service or support.• Successfully alleviated all major problem situations through multilateral conference sessions, reinforcing client expectations in the process.Identify, track and manage prolonged problem situations.• Managed all stakeholders in the resolution of software and hardware defects. • Instituted a service advisory system to inform clients.Enhanced internal processes and managed strategic internal projects within NRT.• Instituted all current client services processes, including a custom web-based client portal.• Instrumental in organizing and speaking at NRT's first User Symposium.



NamSys Inc.

• Canada
• Software Development
• 1 - 100 Employee

• Account Manager / Project Manager

  • Jan 2002 - Feb 2004

  Responsible for account management of company's largest account.• Involved with product positioning, technical support and training of service and sales staff. • Designed and initiated many current procedures, including marketing and service policy, sales and account management forms and processes. Responsible for account management of the NamSys Dealer network.• Traveled throughout the USA to assist sales efforts. • Researched industry trends, analyzed new business propositions and worked with management to initiate strategic partnerships.Project Manager for company website, Dealer portals, custom CRM applications and new products, such as Commercial Deposit Express and Retail Express Solutions.• Hands-on role, with programming and design input when needed. • Performed quality assurance tests with new products and designed product sales literature.



Trippledubb Technologies Inc.

• Project Manager / Business Development / Developer

  • Jan 1998 - Jan 2002

  Responsible for business development and strategic direction of Tripledubb.• Increased cash flow from zero to an average of $50,000 per month. Company received two million shares in an OTC-listed company (high of $9/share).Created business plans for five technology companies, including financial modeling of technology products and communication with potential investors.• Companies received two multi-million dollar financing offers.Responsible for project management, creative direction and technical sales support.• Created over 30 websites and 12 software projects, including an encrypted instant messenger, a website content management system for medium-sized companies and a flowchart-style message board for corporate communications.Responsible for hiring design staff and managing programming.• Built dedicated team of loyal employees, with no voluntary turnover.