Experience

Wayzata Nissan

• United States
• Graphic Design
• 1 - 100 Employee

• Asst. Service Manager

  • Feb 2015 - Present

  Assist other advisors on the service drive. Dispatch work and maintain steady workflow in the technican area. Handle any difficult customer situations with the goal of retaining customer loyalties. To pass along or resolve any internal conflicts. Ensure all technican trainings are kept up to date. Make sure all shop equipment is in working order and coordination of any needed shop repairs or improvements. Many other ect. type responsibilities. Assist other advisors on the service drive. Dispatch work and maintain steady workflow in the technican area. Handle any difficult customer situations with the goal of retaining customer loyalties. To pass along or resolve any internal conflicts. Ensure all technican trainings are kept up to date. Make sure all shop equipment is in working order and coordination of any needed shop repairs or improvements. Many other ect. type responsibilities.



Suburban Chevrolet

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2014 - Jan 2015

  Organize and manage 6 technician's work loads. Answer phones and assist customer concerns, complaints, questions, and make appointments. Greet customers as they arrive in the service drive while then entering their vehicle information into our database. Taking their concerns with their vehicle and translating that info to the technician for proper diagnostic. Also informing the customer of any required maintenance due along with needed repairs. Then when the customer leaves following up with hand written letters and making phone calls to maintain a working relationship while also emphasizing the importance of Customer Satisfaction Surveys/Indexes. Show less