Sean Harris
Customer Service Representative at Veterinary Specialty Center of Seattle- Claim this Profile
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German Limited working proficiency
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Registered Behavior Technician (RBT)
Behavior Analyst Certification Board (BACB)May, 2018- Oct, 2024
Experience
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Veterinary Specialty Center of Seattle
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United States
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Veterinary Services
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1 - 100 Employee
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Customer Service Representative
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Jun 2022 - Present
Operated a multiple-line phone system in an emergency environment. Handle general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills in accordance with hospital guidelines. Use active-listening skills to obtain all necessary medical and personal information. Discern potential client problems, complaints, or questions and handle them appropriately. Fax and scan medical records in accordance with hospital guidelines. Send, receive and process returned mail, postcards, invoices and remains. Contact clients to notify, verify and correct contact information. Retrieve, prepare, update and purge client records in accordance with hospital policies. Triage urgent-care patients and communicate with the medical as well as handle client discharges. Verify invoices, accept payments from clients, accurately processing cash, checks, charge card payments, credit account payments, Care Credit, Scratchpay among other forms of payment. Perform end-of-day procedures such as balancing the cash drawer, running daily reports, preparing and making a bank deposit, presenting reports and depositing receipts. Show less
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Tailored Dog Training
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United States
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Ranching
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1 - 100 Employee
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Administrative Assistant
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Aug 2021 - Aug 2022
Provide administrative support for a variety of operational needs. Perform general retail duties including but not limited to customer service, ordering and receiving of product, tracking store stock/use/shrink, cash handling, and storefront upkeep. Administrate client intake, troubleshooting and scheduling via phone, email and in-person with special attention to client dignity. Actively maintain multiple tasks at one time while successfully prioritizing tasks in a busy, fast-growth environment with strong attention to detail. Assist in administering social media presence, online and print advertising, print media and general public image both online and in-store. Assisted in answering client questions, maintained client records. Maintained the reception area, served as point of contact for all day to day interactions. Greeted customers and clients , directed phone calls, and set up appointments. Performed administrative duties such as filing, faxing, scheduling and placing orders, scheduled meetings, processed invoices. Processed timecards, ordered and distributed work orders, reviewed, sorted, and distributed incoming mail, utilized travel software to plan travel. Show less
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Whole Foods Market
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United States
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Retail
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700 & Above Employee
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Store Support Team Member
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Jan 2021 - Sep 2021
Provided world-class customer service, coordinated line management, and maintained product and overall retail appearance through stocking and facing. Provided clear communication with a unique sense of personability, managed and orchestrated point of sale operation, processed and enacted product returns, and proactively worked to create a environment that ensured the health and safety of both customers and employees. Readily jumped at the chance to help other departments when they needed it. Provided world-class customer service, coordinated line management, and maintained product and overall retail appearance through stocking and facing. Provided clear communication with a unique sense of personability, managed and orchestrated point of sale operation, processed and enacted product returns, and proactively worked to create a environment that ensured the health and safety of both customers and employees. Readily jumped at the chance to help other departments when they needed it.
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Behavior Interventionist
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Feb 2018 - Oct 2020
Orchestrated accurate data collection while utilizing applied behavior analysis. Managed and performed one on one therapy with individuals experiencing neurodivergence. Handled and maintained secure access to sensitive HIPAA information while collaborating with other healthcare professionals on a case by case basis. Inspired and maintained an environment based on the health and safety of the client. Trained and maintained RBT, CPR and CPI credentials on a yearly basis. Ran intervention programs while simultaneously collecting data and managing possible risk factors. Show less
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Speech Pathology Group
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United States
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1 - 100 Employee
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Registered Behavior Technician
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Oct 2018 - Oct 2019
Provided classroom management, behavior management, environmental management in a school setting. Ensured the health and safety of classrooms from possible risk factors such as aggression. Provided data collection on behaviors and other social interactions through both electronic and traditional means. Utilized data reporting procedures through Google Suite, Microsoft Office, and other programs such as Catalyst and CentralReach while maintaining HIPAA confidentiality. Regularly interacted with other healthcare professionals to ensure the best possible results form the implementation of applied behavior analysis. Show less
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Education
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2019 - 2021
Oregon State University
Bachelor's degree, Sociology
Community
