Sean Hanss
Endpoint Engineer at Palm Beach County Sheriff's Office- Claim this Profile
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Topline Score
Bio
Zev Lenchus
I've had the pleasure of working with Sean and can wholeheartedly say there aren't many like him left in the workforce. Powered by terabytes of expertise on a variety of platforms, Sean could troubleshoot every issue thrown at him well within the most critical deadlines. His talents on the help desk kept an otherwise chaotic operation running smoothly. But what separates Sean is that he does it all with style and grace. Genuinely likable, which, let's face it, some IT guys could use that update, Sean exhibited above and beyond team building countless times. He has a unique ability to draw people in from beyond departmental boundaries, myself included. For any organization fortunate to have Sean's interest, my only recommendation is that you onboard him fast before the word is out that he's a free agent.
Nicole Miller
Sean was a tremendous asset to the team he was assigned to and was given responsibilities and duties that he fulfilled and exceeded. I would only contact Sean when I had IT-related issues and questions because I knew that would be the fastest and most accurate way of solving my problems. Any company that hires Sean is getting a wonderful addition to its workforce.
Zev Lenchus
I've had the pleasure of working with Sean and can wholeheartedly say there aren't many like him left in the workforce. Powered by terabytes of expertise on a variety of platforms, Sean could troubleshoot every issue thrown at him well within the most critical deadlines. His talents on the help desk kept an otherwise chaotic operation running smoothly. But what separates Sean is that he does it all with style and grace. Genuinely likable, which, let's face it, some IT guys could use that update, Sean exhibited above and beyond team building countless times. He has a unique ability to draw people in from beyond departmental boundaries, myself included. For any organization fortunate to have Sean's interest, my only recommendation is that you onboard him fast before the word is out that he's a free agent.
Nicole Miller
Sean was a tremendous asset to the team he was assigned to and was given responsibilities and duties that he fulfilled and exceeded. I would only contact Sean when I had IT-related issues and questions because I knew that would be the fastest and most accurate way of solving my problems. Any company that hires Sean is getting a wonderful addition to its workforce.
Zev Lenchus
I've had the pleasure of working with Sean and can wholeheartedly say there aren't many like him left in the workforce. Powered by terabytes of expertise on a variety of platforms, Sean could troubleshoot every issue thrown at him well within the most critical deadlines. His talents on the help desk kept an otherwise chaotic operation running smoothly. But what separates Sean is that he does it all with style and grace. Genuinely likable, which, let's face it, some IT guys could use that update, Sean exhibited above and beyond team building countless times. He has a unique ability to draw people in from beyond departmental boundaries, myself included. For any organization fortunate to have Sean's interest, my only recommendation is that you onboard him fast before the word is out that he's a free agent.
Nicole Miller
Sean was a tremendous asset to the team he was assigned to and was given responsibilities and duties that he fulfilled and exceeded. I would only contact Sean when I had IT-related issues and questions because I knew that would be the fastest and most accurate way of solving my problems. Any company that hires Sean is getting a wonderful addition to its workforce.
Zev Lenchus
I've had the pleasure of working with Sean and can wholeheartedly say there aren't many like him left in the workforce. Powered by terabytes of expertise on a variety of platforms, Sean could troubleshoot every issue thrown at him well within the most critical deadlines. His talents on the help desk kept an otherwise chaotic operation running smoothly. But what separates Sean is that he does it all with style and grace. Genuinely likable, which, let's face it, some IT guys could use that update, Sean exhibited above and beyond team building countless times. He has a unique ability to draw people in from beyond departmental boundaries, myself included. For any organization fortunate to have Sean's interest, my only recommendation is that you onboard him fast before the word is out that he's a free agent.
Nicole Miller
Sean was a tremendous asset to the team he was assigned to and was given responsibilities and duties that he fulfilled and exceeded. I would only contact Sean when I had IT-related issues and questions because I knew that would be the fastest and most accurate way of solving my problems. Any company that hires Sean is getting a wonderful addition to its workforce.
Credentials
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Microsoft 365 Identity and Services
MicrosoftMay, 2021- Nov, 2024
Experience
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Palm Beach County Sheriff's Office
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United States
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Law Enforcement
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700 & Above Employee
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Endpoint Engineer
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Apr 2023 - Present
• Maintain and administer IT Endpoint technologies, including Windows Imaging, Mobile Device Management (MDM), Active Directory, Group Policy, PowerShell Scripting, Software Packaging, Ivanti Endpoint Manager/SCCM, OS and Third-Party Patching, Anti-Malware Solutions, Remote Access VPNs, and Encryption technologies. • Monitor and respond to IT Endpoint logs and alerts to ensure system health and security. • Assist in the change management process by reviewing and implementing approved… Show more • Maintain and administer IT Endpoint technologies, including Windows Imaging, Mobile Device Management (MDM), Active Directory, Group Policy, PowerShell Scripting, Software Packaging, Ivanti Endpoint Manager/SCCM, OS and Third-Party Patching, Anti-Malware Solutions, Remote Access VPNs, and Encryption technologies. • Monitor and respond to IT Endpoint logs and alerts to ensure system health and security. • Assist in the change management process by reviewing and implementing approved changes to IT Endpoint technologies. • Provide 24x7 on-call support for IT Endpoint Management on a rotational basis. • Develop and execute Endpoint test plans, compensating controls, policies, and procedures to ensure system stability and security. • Collaborate with vendors and project team members to fulfill assigned tasks for ongoing projects. • Escalate critical issues to management for prompt resolution. Show less • Maintain and administer IT Endpoint technologies, including Windows Imaging, Mobile Device Management (MDM), Active Directory, Group Policy, PowerShell Scripting, Software Packaging, Ivanti Endpoint Manager/SCCM, OS and Third-Party Patching, Anti-Malware Solutions, Remote Access VPNs, and Encryption technologies. • Monitor and respond to IT Endpoint logs and alerts to ensure system health and security. • Assist in the change management process by reviewing and implementing approved… Show more • Maintain and administer IT Endpoint technologies, including Windows Imaging, Mobile Device Management (MDM), Active Directory, Group Policy, PowerShell Scripting, Software Packaging, Ivanti Endpoint Manager/SCCM, OS and Third-Party Patching, Anti-Malware Solutions, Remote Access VPNs, and Encryption technologies. • Monitor and respond to IT Endpoint logs and alerts to ensure system health and security. • Assist in the change management process by reviewing and implementing approved changes to IT Endpoint technologies. • Provide 24x7 on-call support for IT Endpoint Management on a rotational basis. • Develop and execute Endpoint test plans, compensating controls, policies, and procedures to ensure system stability and security. • Collaborate with vendors and project team members to fulfill assigned tasks for ongoing projects. • Escalate critical issues to management for prompt resolution. Show less
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Terran Orbital Corporation
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United States
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Defense and Space Manufacturing
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300 - 400 Employee
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Senior Help Desk Analyst
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Oct 2022 - May 2023
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R2 Unified Technologies
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IT Services and IT Consulting
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1 - 100 Employee
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Service Desk Engineer
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Mar 2016 - Oct 2022
• Support dozens of companies’ servers, applications and end users • Monitor, maintain and upgrade infrastructure and networks • Assisted several companies with disaster and ransomware recovery • Migrated to and administer Office 365, Azure AD and Intune • Implemented and administer E-mail filtering • Deployed UCS, Servers, Switches, Firewalls and FRU • Provisioned User workstations, applications and IP based phones • Resolved over 7,800 tickets in Autotask • Support dozens of companies’ servers, applications and end users • Monitor, maintain and upgrade infrastructure and networks • Assisted several companies with disaster and ransomware recovery • Migrated to and administer Office 365, Azure AD and Intune • Implemented and administer E-mail filtering • Deployed UCS, Servers, Switches, Firewalls and FRU • Provisioned User workstations, applications and IP based phones • Resolved over 7,800 tickets in Autotask
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Qology Direct
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United States
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Consumer Services
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1 - 100 Employee
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Help Desk Technician
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Jan 2012 - Mar 2016
● Assist End Users with issues from AD Account Management to Hardware Repair. ● Implemented Microsoft Deployment Toolkit improve productivity & functionality. ● Manage Rackspace based Exchange email for 250+ Users. ● Created & maintain a knowledge base with a broad scope of tutorials, and articles. ● Author company-wide announcements, and communications. ● Coordinate with vendors to order supplies & schedule repairs. ● Create, document, and implement new procedures to maximize… Show more ● Assist End Users with issues from AD Account Management to Hardware Repair. ● Implemented Microsoft Deployment Toolkit improve productivity & functionality. ● Manage Rackspace based Exchange email for 250+ Users. ● Created & maintain a knowledge base with a broad scope of tutorials, and articles. ● Author company-wide announcements, and communications. ● Coordinate with vendors to order supplies & schedule repairs. ● Create, document, and implement new procedures to maximize effectiveness. Skills: Microsoft Windows, Network Troubleshooting, Computer Hardware Troubleshooting, End user training, Computer Diagnostics and Repair, Active Directory, e-mail, MS Windows, Microsoft Office, multitasking, Problem Solving, Macintosh, Customer Support, Technical Support Show less ● Assist End Users with issues from AD Account Management to Hardware Repair. ● Implemented Microsoft Deployment Toolkit improve productivity & functionality. ● Manage Rackspace based Exchange email for 250+ Users. ● Created & maintain a knowledge base with a broad scope of tutorials, and articles. ● Author company-wide announcements, and communications. ● Coordinate with vendors to order supplies & schedule repairs. ● Create, document, and implement new procedures to maximize… Show more ● Assist End Users with issues from AD Account Management to Hardware Repair. ● Implemented Microsoft Deployment Toolkit improve productivity & functionality. ● Manage Rackspace based Exchange email for 250+ Users. ● Created & maintain a knowledge base with a broad scope of tutorials, and articles. ● Author company-wide announcements, and communications. ● Coordinate with vendors to order supplies & schedule repairs. ● Create, document, and implement new procedures to maximize effectiveness. Skills: Microsoft Windows, Network Troubleshooting, Computer Hardware Troubleshooting, End user training, Computer Diagnostics and Repair, Active Directory, e-mail, MS Windows, Microsoft Office, multitasking, Problem Solving, Macintosh, Customer Support, Technical Support Show less
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Colcargo Freight Forwarders
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Fort Lauderdale, Florida
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IT Consultant
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Mar 2008 - Jan 2015
● Designed, implemented and maintained company network, and file shares. ● Upgraded existing and acquisitioned new hardware. ● Trained employees, and management on protocols. ● Provide continuing support, and consultation. Skills: Network Administration, Computer Networking, Network Troubleshooting, MS Windows, Microsoft Office, multitasking, Problem Solving, Customer Support, Technical Support ● Designed, implemented and maintained company network, and file shares. ● Upgraded existing and acquisitioned new hardware. ● Trained employees, and management on protocols. ● Provide continuing support, and consultation. Skills: Network Administration, Computer Networking, Network Troubleshooting, MS Windows, Microsoft Office, multitasking, Problem Solving, Customer Support, Technical Support
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Office Depot
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United States
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Retail Office Equipment
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700 & Above Employee
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Technology Specialist
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Jun 2012 - Jan 2013
● Troubleshot and repaired Windows based Systems. ● Recommended products and services. ● Collaborated with remote services to achieve results. Skills: Troubleshooting, customer service/sales, Microsoft Windows, MS Windows, Microsoft Office, multitasking, Problem Solving, Macintosh, Customer Support, Technical Support ● Troubleshot and repaired Windows based Systems. ● Recommended products and services. ● Collaborated with remote services to achieve results. Skills: Troubleshooting, customer service/sales, Microsoft Windows, MS Windows, Microsoft Office, multitasking, Problem Solving, Macintosh, Customer Support, Technical Support
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Technical Representative
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Oct 2006 - Nov 2007
I received inbound high-speed internet technical support calls. As well as marketed up sales and recommended services. I also diagnosed and repaired Windows and Macintosh based issues. Skills: Troubleshooting, Network Troubleshooting, Customer Support, customer service/sales, MS Windows, multitasking, Problem Solving, Macintosh, Technical Support, Call Center I received inbound high-speed internet technical support calls. As well as marketed up sales and recommended services. I also diagnosed and repaired Windows and Macintosh based issues. Skills: Troubleshooting, Network Troubleshooting, Customer Support, customer service/sales, MS Windows, multitasking, Problem Solving, Macintosh, Technical Support, Call Center
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Education
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2000 - 2004
Hollywood Hills High
General Diploma -
DeVry University
Associate of Science - AS, Computers and Electronics Technology
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