Customer Operations Representative

• Apr 2021 - Present

Customer Account Specialist 1

• May 2017 - Oct 2019

• Developed and maintained strong professional relationships, and provided outstanding customer service to assigned distributors, re-sellers, and end users. • Processed incoming orders and provided analysis and processing of returned products. • Collaborated with planning, purchasing, quality, finance, A/R, warehouse COM, and production departments to ensure on time delivery dates. • Completed regular reporting of customer service results identifying potential customer service opportunities and/ or dangers. Show less

Senior OSG Specialist

• Feb 2012 - Aug 2016

• Worked directly with global product distributors to develop and maintain strong professional relationships and provide outstanding customer service. • Completed order quality checks before final processing to ensure correct information. • Processed classified orders. • Identified, communicated, and provided resolution options for order issues. • Worked directly with global product distributors to develop and maintain strong professional relationships and provide outstanding customer service. • Completed order quality checks before final processing to ensure correct information. • Processed classified orders. • Identified, communicated, and provided resolution options for order issues.

Executive Agent

• Oct 2006 - Feb 2012

• Quoted, sold, and serviced personal and commercial lines of insurance to new and existing clients. • Answered incoming agency phone calls and replied to customer email inquiries. • Processed policy change requests and collected premium payments. Explained coverage and claim scenario inquiries. • Collected initial claim information and assisted with the claims process. • Quoted, sold, and serviced personal and commercial lines of insurance to new and existing clients. • Answered incoming agency phone calls and replied to customer email inquiries. • Processed policy change requests and collected premium payments. Explained coverage and claim scenario inquiries. • Collected initial claim information and assisted with the claims process.