Experience

World Challenge, Inc.

• United States
• Religious Institutions
• 1 - 100 Employee

• Constituent Relations Coordinator

  • Jan 2023 - Present



Colorado Christian University

• United States
• Higher Education
• 500 - 600 Employee

• Senior Global Online Enrollment Counselor

  • Mar 2020 - Nov 2022

  Role moved to the Global Online Enrollment Center becuase of COVID in 2020 Became a Senior Enrollment Counselor after 5 years of service at CCU Pursued warm leads and followed up with needs assessments Evaluated right fit Answered prospects' questions and concerns and overcame obstacles Assisted with registration process Gathered financial aid options to meet needs of potential students Regularly sent emails and text templates created by the marketing team and gave feedback on new template ideas.



Colorado Christian University - College of Adult & Graduate Studies

• United States
• Higher Education
• 1 - 100 Employee

• Field Enrollment Counselor

  • Aug 2016 - Mar 2020

  Same as Global Online Enrollment Counselor except with in-person meetings to create professional relationships with prospects that could lead to enrollment in academic programs Worked out of CCU’s Colorado Springs location, worked events by representing CCU at community colleges, transfer fairs, concerts, state fairs and other networking events Prospected strategic partnerships with businesses and churches to offer tuition discounts Wrote and was the voice of a Colorado Springs local radio advertisement to market CCU Regularly led weekly team Bible studies



Bridge Logistics Inc.

• United States
• Freight and Package Transportation
• 1 - 100 Employee

• Carrier Compliance Assistant

  • Oct 2014 - Jul 2016

  Entering carrier profiles into our PCS database Handling important paperwork when doing business with new carriers Using monitoring websites to analyze potential carriers to do business with (Carrier 411, Internet Truckstop, TIA Watchdog) Approve or disapprove carriers from hauling customer's freight Develop relationships with carriers that haul customers' freight over the phone for future loads Hold brokers accountable to company policy for carrier compliance Contact carriers' insurance companies to verify proof of insurance Do my due diligence to verify that potential carriers meet the company's policy for carrier compliance



Cornerstone Careers (A Division of Qurate Retail Group)

• United States
• Retail
• 100 - 200 Employee

• Customer Service Representative

  • Mar 2014 - Jun 2014

  Providing excellent service to customers regarding many different inquiries Using the company database to enter in new orders or look up old orders Recommending products to customers based on need or description Selling products to customers that are on discount Finding alternative products that fit customers needs if the product they inquire about is sold out Using active listening and problem-solving skills to deescalate angry customers Researching the catalogs to gain a better understanding of a customer's inquiry. Offering dissatisfied customers with appeasement gift certificates in response to a service failure Exercising knowledge of 5 different brand companies and transitioning from brand-to-brand with each new call Communicating with leadership when customer requests to speak with supervisor and making the appropriate transfer



SpringHill

• United States
• Religious Institutions
• 1 - 100 Employee

• Communications Director

  • May 2012 - Aug 2012

  Summer Internship for Communications degree Blog writing Video blog editing and shooting Customer service Answering parent e-mails and phone calls Tour giving Lead the Communications team and the "Camper Connect" program Summer Internship for Communications degree Blog writing Video blog editing and shooting Customer service Answering parent e-mails and phone calls Tour giving Lead the Communications team and the "Camper Connect" program



Trinity International University

• United States
• Higher Education
• 200 - 300 Employee

• Residential Assistant

  • Aug 2010 - May 2011

  Programming events for residents Enforcing rules and expectations Communicating disciplinary actions Providing housing options for residents Laying out what rooms are available and filling out paperwork Providing housing service for residents Programming events for residents Enforcing rules and expectations Communicating disciplinary actions Providing housing options for residents Laying out what rooms are available and filling out paperwork Providing housing service for residents



Liberty Heights Church

• Youth Ministry Intern

  • Jun 2009 - Aug 2009

  Teaching Sunday school Programming events for junior high and high school students Preaching sermons Organizing leadership and parent meetings Communicating events via e-mail, social networking, mailings, word of mouth Helping lead and implement the junior high mission trip Teaching Sunday school Programming events for junior high and high school students Preaching sermons Organizing leadership and parent meetings Communicating events via e-mail, social networking, mailings, word of mouth Helping lead and implement the junior high mission trip