Assistant General Manager

• Apr 2021 - Present

Assistant General Manager | Five50

• Oct 2019 - Sep 2020

-Increased net profit of a $8 million restaurant by 3.5% compared to year prior.-Reviewed general ledger and income summaries to prepare financial statements for P&L meetings.-Analyzed Spotfire product mix to replace bar offerings with unique beers and enticing cocktail options. -Provided a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals.

Assistant Restaurant Manager | Aria Cafe

• Dec 2018 - Oct 2019

-Created weekly staff schedule for 70 employees. -Introduced a new napkin fold to increase table turns and table presentation.-Utilized historical data and pour cost to justify an increase charge in the build your own beverage program.-Assisted with redesigning and engineering of menus.

Assistant Manager | Jean Philippe Patisserie

• Dec 2017 - Dec 2018

-Revised spreadsheets to allow for easy to understand targets for sales and purchases.-Adjusted Agilysys POS system configuration of new and revised items for a smooth transition during rebranding.-Implemented par levels on order guides to minimize waste and lower food cost.-Ensured all items are prepared properly and served on a timely manner.

Food and Beverage Manager

• Apr 2017 - Nov 2017

-Promoted a positive atmosphere to guarantee each customer receives exceptional food and beverage. -Improved sales and profitability by establishing standards for quality and productivity. -Developed and maintained employees that provide hospitable, professional service while adhering to polices and business initiatives. -Achieved the highest revenue in the history at Fresco’s Bar and Grill. -Promoted a positive atmosphere to guarantee each customer receives exceptional food and beverage. -Improved sales and profitability by establishing standards for quality and productivity. -Developed and maintained employees that provide hospitable, professional service while adhering to polices and business initiatives. -Achieved the highest revenue in the history at Fresco’s Bar and Grill.

Food and Beverage Manager

• Sep 2015 - Feb 2017

Pool and Lounge Vdara -Conducted interviews and hired seasonal employees. -Created a power point presentation and training material. -Built sales forecast and schedules to reflect productivity targets. -Utilized Workday as a tool to manage employee’s performance and attendance. Market Cafe -Monitored restaurant and took appropriate action to ensure food quality and service standards are consistently met. -Increased revenue by changing the presentation of the grab and go. -Requisitioned through Get Fresh and Stratton Warren a new variety of vegan and gluten free items. -Constructed a list of items to change pricing/adding in InfoGenesis to properly allocate it as food or beverage revenue. Show less

Shift Manager

• Jul 2014 - Sep 2015

-Managed and enforced brand standards to front and back of the house employees for Wolfgang Puck, Sammy Woodfired Pizza and Grill, Burger King and Starbucks. -Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. -Performed MICROS checkouts of servers, cashiers and bartenders to ensure that all tickets were accounted for. -Counseled and disciplined within the guide lines of the Union Contract. -Managed and enforced brand standards to front and back of the house employees for Wolfgang Puck, Sammy Woodfired Pizza and Grill, Burger King and Starbucks. -Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. -Performed MICROS checkouts of servers, cashiers and bartenders to ensure that all tickets were accounted for. -Counseled and disciplined within the guide lines of the Union Contract.

Senior Food and Beverage Manager

• Jul 2005 - May 2014

-Provided senior-level leadership to a team of 100 employees through direct supervision of four assistant managers and two banquet captains.-Conducted regular Profit and Loss, budget and performance reviews with each outlet manager, identified areas of improvement, and developed corrective actions plans, enabling achievement of goals and targets.-Initiated negotiations regarding vendor contracts and kept updated records of contracts.-Created a new source revenue called the Beach Side BBQ and expanded the Lobby Kiosk offerings. Show less

Assistant Food and Beverage Manager

• May 2003 - Jul 2005

-Rotated with managers every six months to directly oversee Palm Cafe Restaurant, In Room Dining, Bambu Bar, Lobby Kiosk, Ohana Beach Club and Banquet Facility.-Maintained daily contact with each outlet to provide guidance on customer interactions, employee issues, and resolving operational challenges.-Optimized profits by controlling food, beverage and labor cost on a daily basis.-Appointed to make adjustments to the Squirrel Point of Sales system such as setting up new employees, adding and removing of buttons. Show less

Food and Beverage Supervisor

• Nov 2002 - May 2003

-Maintained high levels of cleanliness, organized storage and sanitation of areas.-Worked closely with the chef to determine menu plans and special events or occasions.-Scheduled and directed staff in daily work assignments to maximize productivity.-Prepared weekly payroll on Kronos to keep up with projected forecast for the week.

Banquet and Restaurant Server

• Jul 1999 - Nov 2002

-Hired as the first banquet server that became a lead and trained all the new employees.-Applied the experience from banquet in Palm Cafe to set up and service weddings and VIP groups.-Executed upselling techniques to explain the different wine and alcohol choices available.-Assisted customers with properly explaining ingredients and make changes to their dietary needs.