Senior Business Intelligence Analyst

• Aug 2022 - Present

Access Bars Facilitator

• Mar 2019 - Present

Access Bars is a gentle hands-on modality that was introduced by Gary Douglas in the early 1990s. The Bars are 32 unique points on the head that correlate to different areas and aspects of life. During a session, a practitioner gently touches these points to release the electromagnetic charge of all thoughts, ideas, attitudes, decisions, and beliefs that may have limited you in the concerned life areas. Access Bars is practiced in over 170 countries world wide, used as a potent and pragmatic tool by families, schools, businesses, athletes, prison wards, psychologists, artists and many more. How Does It Work? Imagine if someone could press a button and mute that voice in your head that tells you that you’re not good enough or that you can’t accomplish what you dream about? Any limitations that you create in your life are connected to your thoughts, ideas, attitudes, decisions, and beliefs about it. Lightly touch the bars-points and you begin to clear away what’s locked up that keeps you from believing you can have the life you’ve always known is possible. One of the life-changing components that happens naturally with each Bars session is the element of receiving. How often do we just let go, lower our barriers, and allow another person to truly gift us? Learning to receive is a key to inviting more of what you’re asking for into your life. Access Bars facilitates receiving, different than any other modality in this reality. What Is A Session Like? Everyone is different so there is no “normal” Bars session. Each session will be different, every time, even if you repeat with the same person. What is most often reported is that there is a sense of complete relaxation. Many people go to sleep – even in a very noisy environment. Some people have images come to them, others feel sensations in their bodies such as buzzing, tingling, warmth, twitches or shivers. To find out more visit www.BarsWithSean.com Show less

Business Intelligence Systems Analyst

• Feb 2021 - Jun 2022

- Generated better business decision-making through extraction of core and 3rd party systems data into a structured data warehouse. - Provided business insights via Qlik Sense reporting, following Gestalt dashboard design principles. - Generated better business decision-making through extraction of core and 3rd party systems data into a structured data warehouse. - Provided business insights via Qlik Sense reporting, following Gestalt dashboard design principles.

Business Intelligence Analyst

• Jun 2018 - Feb 2021

- Developed impactful dashboarding in MS Power BI and assisted with analysis of core business functions such as Partner Management and Sales Support- Expanded organizational capabilities by creating an enhanced tracking numbers integration with FedEx and UPS utilizing Visual Studio, Microsoft SQL and C# programming- Critically analyzed and reviewed current state processes for potential improvided with Senior VP of IT and CTO.- Familiarized with basic sales and purchasing data flows to compliment efforts for IT improvements in these areas. Show less

NOC Business Analyst

• Dec 2017 - Jun 2018

- Analyzed existing service workflows and assisted in identifying areas of deficiency and how to reverse the trend- Provided sales insights through leveraged use of Microsoft's Power BI Suite- Articulated potential paths of improvements to the NOC's management team- Maintained and developed critical metrics and data visibility across all business units in the company- Engaged with clients on how they can improve their service desk experience with MCPc utilizing analytics and data dashboarding Show less

OSC Analyst II

• Jan 2017 - Dec 2017

- Resolved complex end user incidents by diagnosing root problems based on technical knowledge and critical thinking ability- Garnered valuable business insights for my department through data analysis and problem solving skills- Increased operational efficiency through waste reduction; driven by data analysis & critical thinking- Facilitated relations with other business units through consistent communication- Mentored junior level analysts in learning MCPc's culture and work related technical knowledge- Provided superior customer service for help desk related incidents for 30+ companies in the Cleveland area Show less

OSC Analyst I

• Apr 2016 - Jan 2017

• Provided a positive customer experience for over 30 different companies, resolving help desk related issues with technical skill, communication, patience and understanding.• Enhanced operational and team performance through communication with On-site resources and building out documentation for common problem resolutions.• Drove migration of level 1 help desk to Managed Services by communicating with management, explaining processes to new members and developing user-friendly documentation. Show less

IT Intern

• Jun 2014 - Apr 2016

• Assisted employees with of resolution help desk issues through a combination of: patience, positive attitude and communication• Drove migration of level 1 help desk to Managed Services by communicating with management, explaining processes to new members and developing user-friendly documentation.• Managed company phone and cable lines audit by working with both Accounting and IT teams to develop a versioned, on-going audit trail utilizing Microsoft Excel & SharePoint.• Developed packages and OS task sequences using logical and analytical methodologies to assist in the implementation of System Center Configuration Manager (SCCM).• Mapped-out company wiring closets through: hard-work, perseverance and analytical reasoning. Show less