Operations Manager- West of Scotland

• Mar 2018 - Present

Responsible for reviewing, supporting and developing multiple registered care services, employing c250 staff and supporting customers including monitoring and reviewing compliance with service budgets, contractual agreements and Care Inspectorate requirements. Ensuring appropriate and timely corrective action is taken where required; managing, coaching and developing staff and initiating and leading improvement and other projects as required while ensuring quality service and outcomes for customers are maintained.Business development and retention, including developing and nurturing relationships with key HSCP contacts, identifying, and pursuing new business opportunities and leading and preparing Tender submissions for both new and existing contracts.Delivery of key projects within the organisational Operational Plan, ensuring strategic objectives and ambitions are enacted and engrained through progress and practice. Show less

Interim Head of Care and Education

• Mar 2017 - Mar 2018

Responsible for leading and implementing a significant improvement plan across a Grant Aided Special School for children with complex additional support and health needs, including leading and managing the staff group in respect of culture and practice; ensuring the GIRFEC Framework was implemented and embedded across the school; reviewing and developing the Business Plan to secure continued funding from the Scottish Government; reviewing and implementing safeguarding systems; line managing Depute Head Teacher, Registered Service Manager and various Allied Health Professional Leads. Show less

Service Manager- Residential Care Home

• Apr 2016 - Feb 2017

Service Manager

• Jan 2016 - Jan 2017

Registered Manager for Adult residential care home supporting 20 people with complex care and support needs 24/7 with responsibility for directly managing all aspects of staffing and practice; managing service budget; reviewing care plans and risk assessments to ensure customers’ needs were met through safe and person-centred Plan; promoting customer involvement in all aspects of the service and environmental improvements and developing partnerships with external stakeholders, staff, customers and their families/ guardians to develop the service. Show less

Service Manager

• Nov 2011 - Jan 2016

Registered manager for day support service for adults and young people with complex additional care and support needs with responsibility for recruitment, management and development of staff; budget planning and management, income generation and service delivery.