Experience

VSL Support Ltd

• IT Services and IT Consulting
• 1 - 100 Employee

• Hardware Break-Fix Engineer

  • Jan 2017 - Present

  Installing laptops and desktop. Migrating user data. Providing high-level customer care, training, and technical support. Installing laptops and desktop. Migrating user data. Providing high-level customer care, training, and technical support.



Kingston Hospital NHS Foundation Trust

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• IT Refresh Engineer

  • Jan 2017 - Apr 2017

  • Replacing out of warranty desktops • Assisting on-site IT engineers with day to day tasks. • Replacing out of warranty desktops • Assisting on-site IT engineers with day to day tasks.



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• 1st & 2nd Desktop Support & Break fix Engineer

  • Jun 2015 - Jun 2016

  • Provide technical support both internally and externally for clients with regard for IT systems. • Act as the primary point of contact for customers with computer related issues. • Changing backup tapes. • Migration of data from Windows XP to Windows 7 • Provide technical support both internally and externally for clients with regard for IT systems. • Act as the primary point of contact for customers with computer related issues. • Changing backup tapes. • Migration of data from Windows XP to Windows 7



NBCUniversal

• United States
• Entertainment Providers
• 700 & Above Employee

• IT Refresh Engineer

  • Feb 2015 - Mar 2015

  • Replacing out of warranty desktop and laptops and any associated peripherals. • Installing System image to new hardware • Transferring end user data from the decommissioned device to the new hardware • Installing any required software • Assist user with the configuration of the new hardware • Replacing out of warranty desktop and laptops and any associated peripherals. • Installing System image to new hardware • Transferring end user data from the decommissioned device to the new hardware • Installing any required software • Assist user with the configuration of the new hardware



KBR, Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Engineer

  • Apr 2007 - Apr 2012

  • Providing technical support to users relating to PCs, laptops and peripherals • Troubleshooting and resolving network connectivity issues • Monitoring and responding to phone and email requests for technical support • Preparing PC systems for deployment • Deploying PCs to the end user • Entering and updating asset details into the asset register • Providing technical support to users relating to PCs, laptops and peripherals • Troubleshooting and resolving network connectivity issues • Monitoring and responding to phone and email requests for technical support • Preparing PC systems for deployment • Deploying PCs to the end user • Entering and updating asset details into the asset register