IT Support Specialist

• Jun 2023 - Present

Lead Technician

• Jun 2020 - Jun 2023

Whether iPhones, tablets, laptops, or game consoles, my team is on top of the game and at the head of the Peoria market for repair, rejuvenation, and recovery. We see customers and gadgets from all walks of life and our goal is to keep your device alive and healthy with skill and speed. Whether iPhones, tablets, laptops, or game consoles, my team is on top of the game and at the head of the Peoria market for repair, rejuvenation, and recovery. We see customers and gadgets from all walks of life and our goal is to keep your device alive and healthy with skill and speed.

Kitchen Lead

• Jun 2019 - Jun 2020

Deli Clerk

• Aug 2018 - Jun 2019

Retail Sales Manager

• Nov 2017 - Aug 2018

Kitchen Lead

• May 2016 - Nov 2017

Team Manager

• Mar 2016 - May 2016

At Smart Circle, I execute a flawless day every day by guiding my retail sales team of 4-5 to perfection in their procedure, knowledge, and presentation of the product. Open every day with a game plan tailored to each team member's development and two hours of "sharpening," where the team practices pitching and presentation on each other enabling me to tweak and perfect their abilities. Afterwards, to establish day-to-day assignments and check back on them periodically to monitor their progress. Travelling from store to store secret shopping team members to establish a breakdown of strengths and weaknesses that can be used to push them to new heights, and staying with them when their spirits are low to boost attitudes. As new team members are acquired, I take a personal interest in training each one, while still inspiring veterans, to achieve the company's vision above and beyond projected goals. Show less

Server

• Sep 2015 - Mar 2016

As a server at a casual dining seafood restaurant, it is my pleasure to provide a full experience for patrons, from the moment they step in the door to the moment they leave. I am a Seafood Expert with the company, which means understanding the source, texture, flavor, preparations, and pairings of every Seafood Protein on offer. With a continually changing menu and an inventory that is different every day, I keep apprised of the featured dishes, drinks, desserts, and addons, and continually come up with new ways to present them to guests. Laden with food, the trays we carry can weigh up to 20 pounds, and from appetizers to drinks to entrees and finally desserts, I keep my guests entertained and satisfied with an unrivaled dining experience and the Red Lobster brand by maintaining the cleanliness and lighthearted atmosphere of the environment around them while they enjoy themselves. Show less

Service Trainer

• Sep 2003 - Sep 2015

Providing guests with a friendly, casual, tasty experience in a old style diner atmosphere and maintaining the cleanliness and consistency of the service floor by guiding new and 'veteran' associates alike in executing Steak n Shake's vision through implementing its mission. I worked every station in the back of the house and was not afraid to leave the service floor and hop over to a production pay rate when a need presented itself elsewhere – this included the grill, dressing table, drive thru, dessert station, dish room, and food prep. I worked at Steak n Shake for four separate time periods: Sep 2003 - Feb 2008, Oct 2009 - Oct 2012, Feb 2013 - July 2013, and Nov 2014 - Sep 2015. Show less

A+CE Captain and Retail Banker II

• Mar 2013 - Oct 2014

A Retail Banker is a position that combines the job responsibilities of the Teller and CSR titles commonly found in banking, and is a development of Heartland Bank's modern brand. In this capacity, I processed cash deposits and withdrawals, handled customer account information and assisted them with account questions and challenges. I worked with sales goals to open checking and savings accounts as well as CDs. The duty of a Retail Banker is also to stay apprised of the ever-changing body of regulations that apply to bank accounts – these include maintaining customer confidentiality in account information of all types including transactions, account statuses and personal information; exercising due diligence in federal reporting requirements as relates to account activities and keeping customer information up-to-date; and, importantly, maintaining an up-to-date understanding on how financial products work and continually ensuring that the customers using them understand their rules and limitations, which can include making courtesy calls to help them manage their finances, change account types, or stay within regulations when their accounts are not performing to their needs. As the A+CE captain for my branch I was a team leader, pushing and helping my team to make their account goals, organizing monthly and quarterly promotional events with given budgets, and putting together branch-wide morale programs to better meet these ends. Show less

Printroom Operator

• Sep 2012 - Jan 2013

In the printroom I operated industrial sized printing machines of varying model. I handled jobs on multiple printers at once in a database application designed in-house, making sure proper materials were loaded and available at all times and inspecting the job output for accuracy and quality. In the printroom I operated industrial sized printing machines of varying model. I handled jobs on multiple printers at once in a database application designed in-house, making sure proper materials were loaded and available at all times and inspecting the job output for accuracy and quality.

Short Order Cook

• Sep 2008 - Oct 2009

Preparing hot and cold dishes and ensuring their quality as well as the quality and freshness of ingredients and maintaining the sanitation and organization of my station. I prepared variously pasta, fried foods, hot sandwiches, salads, and plated dishes to the servers. I was also involved in food prep and deep cleaning, which included dismantling and reassembling kitchen equipment. Preparing hot and cold dishes and ensuring their quality as well as the quality and freshness of ingredients and maintaining the sanitation and organization of my station. I prepared variously pasta, fried foods, hot sandwiches, salads, and plated dishes to the servers. I was also involved in food prep and deep cleaning, which included dismantling and reassembling kitchen equipment.

Catering Server

• Sep 2007 - Aug 2008

Plating guests' meals at a food service counter and serving tables in Pepper's Cafe. Maintaining detailed knowledge of the served and menu items and keeping in communication with the kitchen staff on what needed to be replenished. Maintaining a neat and sanitary workplace environment free of hazards to guests and coworkers. Travelling to catering events around the Peoria area for Frank Pedulla, to set up, work, and break down said events. Plating guests' meals at a food service counter and serving tables in Pepper's Cafe. Maintaining detailed knowledge of the served and menu items and keeping in communication with the kitchen staff on what needed to be replenished. Maintaining a neat and sanitary workplace environment free of hazards to guests and coworkers. Travelling to catering events around the Peoria area for Frank Pedulla, to set up, work, and break down said events.

Server

• Feb 2005 - Feb 2008

The Prairie Building was a multi-business hospitality concept consisting of a bakery, the Liberty Pub, Bistro 320, Antonio's, and Sky Rooms Banquet Facilities. Bistro 320 (European, breakfast, brunch, lunch casual) and Antonio's (casual lunch and dinner American Italian) were the restaurants I primarily worked for, as a server. I also served banquets in Sky Rooms and bussed at the Liberty Pub (I could not serve, as I was under 21). I worked full and part time off and on for the Prairie Building before these facilities closed down permanently, and remained in contact for on-call service and setup jobs for years after that with Chef Leo and Frank Pedulla. Show less