Experience

LibLab

• United States
• Software Development
• 1 - 100 Employee

• Director of Revenue

  • Feb 2023 - 11 months

  New York, United States



Twitter

• United States
• Software Development
• 700 & Above Employee

• Strategy & Operations

  • Nov 2021 - Feb 2023

  New York City Metropolitan Area



Better

• United States
• Financial Services
• 700 & Above Employee

• Director Operations Strategy

  • Mar 2020 - Nov 2021

  Greater New York City Area Process Optimization - Identified opportunity to improve workflow processes, driving adoption via gamification, resulting in a 5% increase in operational efficiency. Digital Transformation - Designed/implemented continuous feedback process, resulting in the creation of 7 best practice trainings and lead to the identification of 9 product features improving customer experience. Regulatory Operations - Developed infrastructure enabling efficient, high quality regulatory… Show more Process Optimization - Identified opportunity to improve workflow processes, driving adoption via gamification, resulting in a 5% increase in operational efficiency. Digital Transformation - Designed/implemented continuous feedback process, resulting in the creation of 7 best practice trainings and lead to the identification of 9 product features improving customer experience. Regulatory Operations - Developed infrastructure enabling efficient, high quality regulatory report and deliverable submissions across 47 State and Federal regulatory organizations; enabling Better to continue it's expansion and growth nationally. Show less



Capsule

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Director Sales Strategy and Operations

  • 2019 - 2020

  Greater New York City Area Sales Enablement - Developed sales process, targeting strategy and effectiveness scorecard enabling 100% growth YoY. Built Sales Operation Team - Built team accountable for design and implementation of CRM, Reporting & Incentives.



Gartner

• United States
• Information Services
• 700 & Above Employee

• Director Operations Strategy

  • 2018 - 2019

  New York, New York, United States Customer Retention Program - Designed/implemented risk mitigation program increasing customer retention by +5% Business Operations - Managed business reviews, forecast, planning and budgeting to support improved client retention



Flatiron Health

• United States
• Biotechnology Research
• 700 & Above Employee

• Sales Operations Lead - Life Sciences

  • 2016 - 2018

  Greater New York City Area Reporting and Infrastructure Build - Led design/implementation of CRM; enabling forecasting, reporting and market penetration assessment. Strategy Planning - Product Roadmap Prioritization - Guided strategy planning efforts, leading to prioritized product roadmap.



Genentech

• United States
• Biotechnology Research
• 700 & Above Employee

• Senior Manager, Sales Strategy and Operations

  • 2015 - 2016

  San Francisco Bay Area Change Management Salesforce Integration - Led integration of 130 FTE Salesforce from $8B acquisition to drive $300M Product launch Analytics Platform Transformation - Managed the design and adoption of centralized analytics platform, decreasing time to generate insights by 15% * Commercial Innovation Award of the Year

• Manager, Sales Strategy & Operations

  • 2013 - 2015

  Patient Adherence Partnership Strategy - Identified 7% growth opportunity to partner with the Cystic Fibrosis Foundation and improve patient adherence. * 2 x Collaborative Partner of the Year, top 3% awarded annually



ZS

• United States
• Business Consulting and Services
• 700 & Above Employee

• Associate, Business Analytics & Operations

  • 2010 - 2012

  Greater Chicago Area Sales and marketing strategy consulting within healthcare and life sciences sector. - GTM Strategy - Product Launch - Sales Force Effectiveness - Incentive Compensation Design