Experience

National Janitorial Solutions (NJS)

• United States
• Facilities Services
• 1 - 100 Employee

• National Account Manager

  • May 2019 - Present

  • Coordinated & controlled special projects (rest room deep cleans, Strip and waxes, recoats, monthly janitorial) • Proposed, negotiated and completed a multi-year renewal • Increased NJS’s revenue by identifying and pursuing up-sell opportunities. All Maryland and Virginia locations became ours in 2020 because of me. • Responsible for reporting, including weekly and monthly, as well as forecasting next year’s quarters. • Established and built relationships with quality service providers across the US. • Sourcing for new vendors in new areas • Manage a team of 4 Show less



Postal Connections

• United States
• Freight and Package Transportation
• 1 - 100 Employee

• Client Services Manager

  • Jul 2018 - May 2019

  • Provide regular updates to clients on the progress of projects and campaigns that directly affect each client • Develop open and effective channels of communication with each client that can be employed by other departments as well • Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction • Became the reliable point of contact for each customer that is required to establish a strong business relationship • Unloaded, picked and loaded products for shipping • Working at a rapid pace to meet tight deadlines • Resolved service issues in a timely manner, including coordinating and processing returns. Show less



AnnieMac Home Mortgage

• United States
• Financial Services
• 500 - 600 Employee

• New Branch Development Manager

  • Jul 2015 - Jul 2018

  • Reaching out to mortgage professionals to get them to attend a webinar to show off how we can double their production • Thoroughly describe the AnnieMac culture and how we've helped 85% of our loan officers double production • Connecting and building relationships with mortgage professionals via social media; Specifically LinkedIn, Facebook and Instagram • Working hand in hand with our regional managers in deciding best branch locations and what type of team they wanted to build in that area. • Teaching new and exciting ways to sell during weekly team meetings • Educate newly licensed loan officers on how important realtor referrals are • Create a team business plan for 2016 & 2017 Show less



Best Buy

• Retail
• 700 & Above Employee

• Wireless Sales Consultant/Computing and Tablet Specialist

  • May 2012 - Jun 2015

  -Diagnose and ascertain each customers wants or needs -Thoroughly describe merchandise and explain use, operation and care of the merchandise to customers. -Consistently maintain knowledge of current sales and promotions -Conducted weekly sales meetings -Educate customers on new product line -Effectively train new hire employees on company culture and apple products -Diagnose and ascertain each customers wants or needs -Thoroughly describe merchandise and explain use, operation and care of the merchandise to customers. -Consistently maintain knowledge of current sales and promotions -Conducted weekly sales meetings -Educate customers on new product line -Effectively train new hire employees on company culture and apple products



Spirit Halloween

• United States
• Retail
• 700 & Above Employee

• Supervisor

  • Jun 2011 - Nov 2011

  -Resolve customer complaints regarding ales and service -Calculated and prepared weekly and monthly sales goals for each employee -Direct, coordinate, and review activities in sales and service -Ensure merchandise is clean and ready to be displayed -Teaching new methods to sell to customers -Analyze operating and financial statements for profitability ratios -Manage retail staff, including cashiers and people working on the floor -Organize and distribute staff schedules -Resolve customer complaints regarding ales and service -Calculated and prepared weekly and monthly sales goals for each employee -Direct, coordinate, and review activities in sales and service -Ensure merchandise is clean and ready to be displayed -Teaching new methods to sell to customers -Analyze operating and financial statements for profitability ratios -Manage retail staff, including cashiers and people working on the floor -Organize and distribute staff schedules