Experience

Limelight Networks

• United States
• Software Development
• 100 - 200 Employee

• Advanced Solutions Architect

  • Oct 2021 - Present

• Sr. Solutions Engineer

  • Mar 2020 - Oct 2021

• Solutions Engineer

  • Jan 2017 - Mar 2020

  Drive new business development and provide support for technical solutions involving HTTP(s) content delivery, Video Services, Cloud Storage, and security offerings. Identify and qualify new opportunities with LLNW teams from across the United States. Advocate for higher value products and services with customers’ engineering, management, and procurement teams while ensuring alignment and understanding around product specifications and expectations. Design, recommend, and help implement innovative and efficient technical solutions to barriers in customers’ workflows to ensure satisfaction and to support the effective operation of LLNW products for new and existing clients. Promote the alignment of clients and the LLNW team around product design and implementation through effective phone, on-site, and email communications throughout the sales process.Assist in the training of sales representatives and new Solutions Engineers to support rapidly evolving product lines and promote a team-wide ability to identify and respond to client requirements. Show less

• Network Operation Analyst

  • Dec 2015 - Dec 2016

  Responsible for monitoring one of the largest Content Delivery Networks in the world in an effort to proactively identify and troubleshoot problems with services provided to customers. Including over 24,000 physical and virtual servers worldwide.Responsible for troubleshooting multiple products and services, including HTTP(s) content delivery, Video Services and Cloud Storage and multiple back-end services. Command line experience with multiple network equipment operating systems and hardware. Including Brocade, Arista, HP and Cisco brandsSeasoned Linux and FreeBSD operating system troubleshooting, including hardware and software related issuesDeveloped tools written in Python and bash to assist with day-to-day troubleshooting and monitor alarm intervention.Seasoned experience with monitoring tools and environments including Zabbix, Splunk, and other back-end services. Assisted with the training and onboarding of new hires in the Network Operations CenterWork with 3rd party vendors and colocation "site hands" to resolve software and hardware issues, including server and network equipment and network circuits. Provided customer interaction as a direct overflow from Tier 1 support. Participant and contributor to emergency network changes/problems as need arises. Show less

• Network Customer Support Analyst

  • Dec 2014 - Nov 2015

  Work within the NOC directly with Engineering, Development, Account Managers, Implementation, Network architect and Engineering teams. Work on a globally distributed CDN with over 35 geographically distributed POPs. Provide support for HTTP/HTTPS delivery, HDS/HLS/MSS, Flash Media Server, Windows Media Server, Wowza Media Server, and Caching. Also responsible for customer notifications/reports of problems with service.