Experience

Persistent Systems, LLC

• United States
• Software Development
• 200 - 300 Employee

• Manager of Sales Support

  • Jul 2022 - Present

• Senior Sales Support Specialist

  • Jul 2021 - Jul 2022

• Sales Associate

  • Jul 2018 - Jul 2021

  - Support Account Managers by speaking with customers regarding the processing of their orders, status of open orders and RFQ's for all products.- Converse daily with Account Managers about Salesforce report needs, INFOR estimates/Customer Orders, Item Statuses and any other support as the main branch into the company.- Provide assistance when overflow of inquiries and ensure the proposed project can be completed with our solution. - Lead efforts for upcoming tradeshows to ensure a successful exhibit.



Wine Outlet

• Sales Assistant

  • Feb 2017 - Jul 2018

  - Direct day to day operations within a fast-paced retail store environment with a focus on increasing productivity and operational efficiency levels - Review and streamline current operational processes, support inventory management tasks, create spreadsheets related to inventory, and assist in store maintenance - Utilize superior communication and interpersonal abilities to provide stellar service to customers along with diffusing escalated customer service situations - Direct day to day operations within a fast-paced retail store environment with a focus on increasing productivity and operational efficiency levels - Review and streamline current operational processes, support inventory management tasks, create spreadsheets related to inventory, and assist in store maintenance - Utilize superior communication and interpersonal abilities to provide stellar service to customers along with diffusing escalated customer service situations



Oak Tree Lodge

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Manager

  • May 2013 - Aug 2015

  - Coordinated management functions within the organization which included monitoring customer service flow and supervising staff members - Provided coaching and mentoring to staff members, worked closely with members of executive management, and maintained inventory levels. - Successfully obtained a cost savings of approximately $2k annually through contacting and negotiating supplier terms and pricing - Coordinated management functions within the organization which included monitoring customer service flow and supervising staff members - Provided coaching and mentoring to staff members, worked closely with members of executive management, and maintained inventory levels. - Successfully obtained a cost savings of approximately $2k annually through contacting and negotiating supplier terms and pricing



Brielle Sports Club

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Sales Associate

  • Jan 2011 - May 2012

  - Supported sales and customer service tasks within a high-end sports club which included managing membership accounts valued at over $1,800 in revenue annually along with handling inventory management logistics - Played a lead role in working with the Owner of the organization along with assisting in changing floor layouts to improve flow and ease - Supported sales and customer service tasks within a high-end sports club which included managing membership accounts valued at over $1,800 in revenue annually along with handling inventory management logistics - Played a lead role in working with the Owner of the organization along with assisting in changing floor layouts to improve flow and ease



South Pavilion

• Point Pleasant, NJ

• Floor Associate

  • May 2010 - Sep 2010

  -Maintained accurate inventory and made sure that products were always prominently displayed and never empty. -Increased the visibility and attraction by re-arranging the layout resulting in more attraction and appeal to customers causing an increase in sales. -Provided excellent customer service by knowing the inventory and layout of the floor, being able to answer probing questions, as well as understand daily flaws that needed service.