Experience

Built Environment Engineers

• United States
• Construction
• 1 - 100 Employee

• Mechanical Design Engineer

  • Jan 2019 - Present

  - Design code compliant mechanical systems and produce drawings to obtain a permit and ensure constructability. - Projects so far have included: - High profile restaurants - Multi-family residential - Places of worship - Fitness centers - Office spaces - Education - Country clubs - Single family residences - Design new construction projects and existing building renovations. - Client point of contact throughout design and construction administration. - Review submittals and shop drawings. - Respond to construction RFIs. - Coordinate design across disciplines (architectural, structural, electrical, plumbing, etc)



Suvoda

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Senior Customer Care Specialist

  • Feb 2016 - Jan 2019

  As a Customer Care Specialist, I - Provide support to system users globally via telephone and email- Resolve user-reported issues and communicate resolutions back to system users- Escalate system issues to the internal project team when necessary- Provide input on current support processes and suggest improvements- Provide formal and informal training regarding support processes to new employees- Mentor new support agents- Interview prospective Customer Care personnel- Promoted to Customer Care Specialist II June 2017- Promoted to Senior Customer Care Specialist June 2018

• Associate Project Manager

  • Jun 2015 - Feb 2016

  As a Suvoda APM, I worked as part of a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management in clinical trials.I supported the Project Manager in: - Liaising with the client to discuss system requirements, handle issues, manage User Acceptance Testing, provide status updates, and answer questions - Managing project schedules and scope, tracking all internal and client tasks required to meet project milestones - Designing the IRT solution to meet the study requirements based on the clinical protocol, Suvoda proposal, and discussions with the client - Managing the cross functional project team’s schedule and task assignments - Documenting all requirements and external specification review meetings I also:- Ensured client satisfaction throughout the project build and maintenance phase, working with Suvoda management, the Suvoda product team, and business development as needed - Provided system training to end users using in-person meetings, web meetings, and user manuals - Provided telephone and email technical support to system users globally - Traveled to client sites to attend meetings and conduct user training sessions



Sayles Engineering

• Media, PA

• Design Engineer

  • Sep 2014 - Feb 2015

  - Designed and prototyped spring-loaded emergency brake mechanisms for residential elevator use, including design calculations - Helped design, prototype, and assemble a retractable outrigger for a commercial application lift - Wrote and edited PLC code for depth sensors - Researched and tested methods to track capital assets in a warehouse - Gained basic knowledge of manufacturing processes and materials - Designed and prototyped spring-loaded emergency brake mechanisms for residential elevator use, including design calculations - Helped design, prototype, and assemble a retractable outrigger for a commercial application lift - Wrote and edited PLC code for depth sensors - Researched and tested methods to track capital assets in a warehouse - Gained basic knowledge of manufacturing processes and materials



Lafayette College

• Higher Education
• 700 & Above Employee

• Assistant/Associate Intramural Supervisor

  • Sep 2010 - May 2014

  In addition to Assistant Intramural Supervisor duties:- Did the behind the scenes work of running intramural sports- Tracked student participation and league standings- Assessed trends in participation data compared to previous years and reported them at an end of the year staff meeting- Trained and modeled the way for new student staff members- Planned and conducted first aid training exercises- Wrote a monthly newsletter for the intramural sports department- Created in-service agendas- Prepared the necessary equipment for intramural sports on a daily basis- There was a heavy focus on leadership and what it means to be a leader

• Assistant Intramural Supervisor

  • Apr 2011 - May 2013

  - Set up, ran, and dismantled intramural sports- Coordinated with referees, players, and professional staff- Participated in leadership training exercises- Primary first aid respondent at intramural events



Bohler

• United States
• Civil Engineering
• 700 & Above Employee

• Project Engineering Intern

  • Jun 2013 - Aug 2013

  - Created concept drawings by hand and using AutoCAD, used CAD to modify concept drawings for corporate clients - Worked on a signage plan for a Family Dollar in North Philadelphia where I took site photos and prepared them in a drawing using CAD, which was sent to the client - Gained insight into utilities processes, gaining city approval to implement projects, and editing drawings to meet clients’ needs and fit within city ordinances - Created concept drawings by hand and using AutoCAD, used CAD to modify concept drawings for corporate clients - Worked on a signage plan for a Family Dollar in North Philadelphia where I took site photos and prepared them in a drawing using CAD, which was sent to the client - Gained insight into utilities processes, gaining city approval to implement projects, and editing drawings to meet clients’ needs and fit within city ordinances