Experience

Village Handcrafted Cabinetry
• United States
• Manufacturing
• 1 - 100 Employee
• Estimator

  • Apr 2022 - Present

Grothouse
• United States
• Manufacturing
• 1 - 100 Employee
• Inside Sales Account Manager

  • Dec 2018 - Apr 2022


Minuteman Press

• United States
• Printing Services

• Inside Sales Account Manager

  • Oct 2017 - Dec 2018

  Establish friendly rapport with customers and prospects to facilitate open discussion of needs and how Minuteman Press products can fill those needs through face-to-face contact, email, and telephone. Develop and continually refine knowledge of Minuteman Press products in order to answer customer questions and develop creative ways of meeting customer needs within the scope of existing product offerings. Assist Outside Sales personnel with generating leads, customer follow-up, and facilitating orders through utilization of CRM based software and Microsoft Office applications. Responsible for opening and closing of store, balancing POS cash registers, and inventory management. Act as backup to USPS side of business, including processing of incoming and outgoing mail, selling stamps, certified mail, international and domestic shipping, and assisting postal customers with various questions. Show less



Airgas

• Argentina
• Retail
• 1 - 100 Employee

• Cylinder Filler

  • Jan 2015 - Oct 2017

  Prepped and filled cylinders with pure gases - Oxygen, Nitrogen, and Air blends. Ensured proper shipping/handling protocol when handling hazardous/toxic materials. Performed daily maintenance of machinery for safe and proper operation. Prepped and filled cylinders with pure gases - Oxygen, Nitrogen, and Air blends. Ensured proper shipping/handling protocol when handling hazardous/toxic materials. Performed daily maintenance of machinery for safe and proper operation.


City of Allentown
• United States
• Government Administration
• 200 - 300 Employee
• 9-1-1 Dispatcher

  • Aug 2014 - Nov 2014


Cigna

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Sr Account Installation Associate

  • Feb 2011 - Feb 2014

  Acted as primary resource to National Account managers regarding set up of client group disability accounts into company databases, assisting with various system training and process improvements. Helped to implement ongoing workflow training manuals for new hires. Recipient of over a dozen monetary Cigna Champion Awards for providing exemplary customer service to internal and external business partners. Acted as primary resource to National Account managers regarding set up of client group disability accounts into company databases, assisting with various system training and process improvements. Helped to implement ongoing workflow training manuals for new hires. Recipient of over a dozen monetary Cigna Champion Awards for providing exemplary customer service to internal and external business partners.



Penn Treaty Network America

• Insurance
• 1 - 100 Employee

• Claims Examiner

  • May 2007 - Feb 2011

  Reviewed and analyzed Long Term Care claims and evaluated benefit eligibility per policy procedures. Assisted and delivered on team specific metrics and requirements on an ongoing monthly basis while maintaining high file quality audit scores. Processed payment or denial of claim and ensured that necessary correspondence was sent to policyholder and provider. Worked closely with nurse case managers in assessing policyholder care. Reviewed and analyzed Long Term Care claims and evaluated benefit eligibility per policy procedures. Assisted and delivered on team specific metrics and requirements on an ongoing monthly basis while maintaining high file quality audit scores. Processed payment or denial of claim and ensured that necessary correspondence was sent to policyholder and provider. Worked closely with nurse case managers in assessing policyholder care.


PMA Companies
• United States
• Insurance
• 700 & Above Employee
• Senior Insurance Associate

  • Apr 2000 - May 2007

Image Works
• Advertising Services
• 1 - 100 Employee
• Laminator

  • Jan 1999 - Apr 2000