Software Quality Assurance Tester

• Dec 2022 - Present

QA Developer II

• Jun 2021 - Sep 2022

• Responsible for the discovery and resolution of over 1000 defects over a 5 year period. • Reduced the backlog of outstanding bugs for our product by 97%• Assisted in the hiring process for new QA candidates

QA Developer I

• Dec 2018 - Jun 2021

• Designed, created and maintained test scripts for the QA automation team. • Trained new QA members in the use of tools and programs used on a day-to-day basis• Served as a point of contact for answering client questions and conducted client training sessions on the use of the utility billing product. • Responsible for the re-categorization and streamlining of the company’s master test case repository of over 500 test cases.

QA Analyst 1

• May 2017 - Dec 2018

• Worked as part of a new development team developing test cases, testing new program functionality, writing up effective bug reports on program defects, and professionally certifying that a given piece of software as passed quality testing and can be released to clients. • Designed, Created, Executed and Refined a suite of test cases with the goal of thoroughly testing all functions of a given application. • Reporting defects in a timely manner to development, testing the fixes that come out of development to ensure full functionality. • Participated in agile scrum ceremonies such as daily stand-ups, backlog reviews, sprint reviews, retrospectives, and product regression testing. • Subject matter expert for the company’s products that I worked on. • Reviewed test cases and supplied feedback • Tracked Story points so that velocity and story points per hour can be tracked. Show less