Experience

M Powered Strategies

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Project Manager

  • Oct 2022 - 1 year 3 months

  Washington DC-Baltimore Area



Applied Computing Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Operations site Lead

  • Aug 2019 - Apr 2022

  Washington DC-Baltimore Area • Discovered, Documented and explained current and future trouble issues regarding identification, authentication, and accessibility to hardware, SharePoint, local storage drives, VPN, and other software applications to contract and government managers. • Assisted customers, troubleshoot problems, and coordinate technical support. • Review malfunctioning computing devices and/or associated hardware to isolate defective parts or determine whether inappropriate logical configurations are… Show more • Discovered, Documented and explained current and future trouble issues regarding identification, authentication, and accessibility to hardware, SharePoint, local storage drives, VPN, and other software applications to contract and government managers. • Assisted customers, troubleshoot problems, and coordinate technical support. • Review malfunctioning computing devices and/or associated hardware to isolate defective parts or determine whether inappropriate logical configurations are causing malfunctions. • Re-image and encrypt laptop computers. • Deploy new and replacement hardware: printers, scanners, faxes, and smartphones. • Remediation of unresolved patches and corrupt software installations. • Workstation/Laptop Hardware - Configuration Management Support. • Software and application support. • Assisted contractor Project Manager with organizing daily task for the local deskside support technicians in their absence. • Assisted local iPhone Mobile Device Management (MDM) Engineers with the setup of new iPhones for new and current users. I also played the role of Tier 1.5 and Tier 2.5 technical support for user’s iPhone issues to prevent MDM Engineer involvement. • Provide training and mentorship to new and existing employees. • Run the Remedy ticketing queue. • Document the actions taken in the Agency’s incident tracking system and give customers guidance to prevent reoccurrences of the problems within FEMA’s fixed Facilities and disaster support centers. • Lead and manage a team of 14 employees. Show less



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Deskside Support Technician

  • Jan 2019 - Jul 2019

  Washington DC-Baltimore Area • Partnered with Project Manager and Senior Technician to locate, retrieve, inventory, ship: printers, scanners, fax machines, copiers, laptops, & other peripheral devices. • Performed file back-ups and data transfers for client computers and assets. Instructed clients in usage of newly installed printers, scanners, fax machines & copiers; installed printer drivers on the client laptops. • Utilized Excel worksheets to document and track the status of devices scheduled for recovery… Show more • Partnered with Project Manager and Senior Technician to locate, retrieve, inventory, ship: printers, scanners, fax machines, copiers, laptops, & other peripheral devices. • Performed file back-ups and data transfers for client computers and assets. Instructed clients in usage of newly installed printers, scanners, fax machines & copiers; installed printer drivers on the client laptops. • Utilized Excel worksheets to document and track the status of devices scheduled for recovery during contract change; documentation used by Project Manager to report device information to client Project Managers. • Scheduled date/times with local and regional client leadership for asset management team to retrieve the IT inventory & equipment. • Trusted by the Senior Technician to enter and confirm the accuracy of device status in Remedy Asset Management Software. Show less



KeyPoint Government Solutions

• United States
• Security and Investigations
• 300 - 400 Employee

• Background Investigator

  • Jan 2018 - Oct 2018

  Maryland, United States • Operated majority of time unsupervised in completion of job duties: contacting & scheduling interviews with clients, performing interviews & documenting information, developing reports, and delivering reviews to other departments • Utilized various skills to aid in the vetting process of clients seeking security clearances as required for their employment. • Analyzed client provided information to create a list of topics to discuss with the clients during their interviews & aid in the… Show more • Operated majority of time unsupervised in completion of job duties: contacting & scheduling interviews with clients, performing interviews & documenting information, developing reports, and delivering reviews to other departments • Utilized various skills to aid in the vetting process of clients seeking security clearances as required for their employment. • Analyzed client provided information to create a list of topics to discuss with the clients during their interviews & aid in the creation of tasks needed to complete the vetting process. • Exemplified time management & self-management skills in this role; scheduling of interviews and completion of highly detailed reports required strong awareness of multiple, critical, deadlines. • Partnered with colleagues regarding case updates, reports, scheduling of new tasks, and communication between the client and other parties involved in the completion of cases. • Utilized a data management system to complete cases • Customer service/interpersonal skills displayed via daily phone and in-person engagements with clients Show less



Washington Dulles Airport Auth

• HVAC Service Technician

  • Jan 2009 - Oct 2009

  Dulles international Airport



Trademasters Service, Inc.

• United States
• Construction
• 1 - 100 Employee

• HVAC Service Technician

  • Nov 2006 - Nov 2008

  lorton, VA Responsible for installing, maintaining and servicing residential and commercial HVAC equipment. Responsibilities include maintaining, troubleshooting and evaluating electrical, refrigeration and mechanical issues, such as air handlers, condenser units, heat pumps, residential boilers, roof-top units and chillers. Repairs involved diagnosing electrical problems and repairing major components such as metering devices, compressors, evap coils and condenser coils. Repairs also include replacing… Show more Responsible for installing, maintaining and servicing residential and commercial HVAC equipment. Responsibilities include maintaining, troubleshooting and evaluating electrical, refrigeration and mechanical issues, such as air handlers, condenser units, heat pumps, residential boilers, roof-top units and chillers. Repairs involved diagnosing electrical problems and repairing major components such as metering devices, compressors, evap coils and condenser coils. Repairs also include replacing motors, shafts, blower wheels, bearings and other electrical and mechanical components. Customer service skills are always priority when performing these services. Show less



Maloney Aire

• United States
• Construction
• 1 - 100 Employee

• HVAC Service Technician

  • Sep 2005 - Oct 2006

  Laural, MD Responsible for maintaining and servicing commercial HVAC equipment in mission-critical government facilities. Duties included performing monthly PMs and inspections on commercial chillers, exhaust fans, roof-top units, cooling towers, glycol and chilled water units for computer rooms and office spaces. DDC and EMS programs were used to target and repair multiple problems with HVAC equipment. Airflow, temperature, humidity level and VAV box functions were also properly maintained.



Chugach Alaska Corporation

• Executive Offices
• 400 - 500 Employee

• HVAC Service technician

  • Aug 2003 - Jul 2005

  Fort Meade, MD •Responsible for maintaining proper climate for assigned buildings. •As part of a team of five mechanics, duties included diagnosing, troubleshooting and maintaining electrical, refrigeration and mechanical equipment such as pneumatic controlled industrial air handlers, VAV boxes, chilled-water Liebert challengers, deluxe and mini mates. •Other tasks included maintaining chiller and cooling tower operations and steam powered humidity levels. •Administrative tasks involved the… Show more •Responsible for maintaining proper climate for assigned buildings. •As part of a team of five mechanics, duties included diagnosing, troubleshooting and maintaining electrical, refrigeration and mechanical equipment such as pneumatic controlled industrial air handlers, VAV boxes, chilled-water Liebert challengers, deluxe and mini mates. •Other tasks included maintaining chiller and cooling tower operations and steam powered humidity levels. •Administrative tasks involved the scheduling of service and maintenance work for two HVAC service groups. I was responsible for interacting with HVAC industry suppliers to obtain parts and literature on equipment for my teams’ designated site. •Served as the quality control point of contact for our clients. I was responsible for inspecting all finished HVAC work, confirming its completion to the client’s expectation. Show less



Encompass

• HVAC Apprentice

  • Jun 2000 - Aug 2003

  Beltsville, MD •Responsible for the maintenance of incremental, residential, and commercial HVAC equipment. •Service duties included diagnosing and troubleshooting electrical, refrigeration and mechanical equipment such as motors, compressors, dampers, condensate pumps, high- low-pressure switches, safety switches, etc. •Other responsibilities included local travel, hauling and customer relations.