Experience

PC Professional

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Jun 2017 - Present

  • Participate in the training and management of new hires to support leading team members with help desk support management• Manage a team of help desk support specialists to complete client installations and upgrades while adhering to proposed budgets and timelines• Provide remote and field help desk and network support to a variety of clients resolving issues with Microsoft software and applications including Office 365; Azure; Windows Server 2008 – 2013/16; Windows Operating Systems (7 Pro, Win 10); on-premises solutions; cloud-based solutions; and hybrid solutions.• Software license management of various applications including Abode and Gmail • Concurrently managing the technological demands of multiple large company clients.• Actively seek innovative and effective technology to support clients’ software, hardware, and network needs.• Communicate daily status of assigned calls through ticketing systems and email.



The Stride Center

• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Instructor

  • Jul 2016 - Apr 2017

  • Developed curriculum with colleagues to provide a robust foundation of IT knowledge, skills, and leadership abilities, while facilitating the enhancement of students’ work readiness skills.• Equipped and configured classrooms with desktops and established a network of printers, routers, access points as well as a variety of other devices and peripherals. • Provided solutions, support, and technical guidance to students facing technical issues and difficulties. • Developed curriculum with colleagues to provide a robust foundation of IT knowledge, skills, and leadership abilities, while facilitating the enhancement of students’ work readiness skills.• Equipped and configured classrooms with desktops and established a network of printers, routers, access points as well as a variety of other devices and peripherals. • Provided solutions, support, and technical guidance to students facing technical issues and difficulties.



YMCA Of The East Bay/Aspiranet

• Science and Technology Instructor

  • Aug 2008 - Jun 2015

  • Developed, implemented and instructed age-appropriate computer-based recreational curriculum for 100+ underserved youth while incorporating development principles into several enrichment activities.• Communicated effectively and maintained a strong, meaningful, and caring rapport with students, families, and colleagues. • Developed, implemented and instructed age-appropriate computer-based recreational curriculum for 100+ underserved youth while incorporating development principles into several enrichment activities.• Communicated effectively and maintained a strong, meaningful, and caring rapport with students, families, and colleagues.



Milestone Technologies

• Computer Technician

  • Feb 2004 - Aug 2010

  • Provided exceptional customer service and technical support to ensure customer satisfaction.• Supported development and implementation of new computer projects and new hardware installations.• Assisted in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. • Provided exceptional customer service and technical support to ensure customer satisfaction.• Supported development and implementation of new computer projects and new hardware installations.• Assisted in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.