Christian Keneth Acojedo

SUPPORT SPECIALIST - UNIVERSAL at SOPHI Outsourcing
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Contact Information
us****@****om
(386) 825-5501
Location
Cebu, Central Visayas, Philippines, PH

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Credentials

  • Foundations of Corporate Training
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Managerial Economics
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Train the Trainer
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Human Resources: Strategic Workforce Planning
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Program Management for IT Professionals
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Project Management Foundations
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Succeeding as a First-Time Tech Manager
    LinkedIn
    Sep, 2023
    - Oct, 2024

Experience

  • SOPHI Outsourcing
    • Philippines
    • Outsourcing/Offshoring
    • 100 - 200 Employee
    • SUPPORT SPECIALIST - UNIVERSAL
      • Feb 2022 - Present

      I fully support operations spanning a wide range of functions, including Sales and Business Development, SaaS, Back Office Support, Lead Generation, and Data Entry. Working closely with the Team Lead in creating monthly account coverage reports and I collaborate with Trainers and Quality Assurance Analysts to enhance product knowledge and aid agents in account-specific processes, optimizing our company's account management across departments for smooth operations. I fully support operations spanning a wide range of functions, including Sales and Business Development, SaaS, Back Office Support, Lead Generation, and Data Entry. Working closely with the Team Lead in creating monthly account coverage reports and I collaborate with Trainers and Quality Assurance Analysts to enhance product knowledge and aid agents in account-specific processes, optimizing our company's account management across departments for smooth operations.

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Advisor - Retail/E-Commerce
      • Oct 2021 - Mar 2022

      Deliver exceptional multi-channel customer support, manage orders efficiently, troubleshoot effectively, offer product expertise, and maintain precise records while fostering teamwork. Deliver exceptional multi-channel customer support, manage orders efficiently, troubleshoot effectively, offer product expertise, and maintain precise records while fostering teamwork.

  • Menca Development Corporation
    • Officer in Charge - Operations
      • Apr 2019 - Sep 2021

      Food and Beverage Department •Plan and organize events: Responsible for coordinating events from start to finish, including menu selection, decorations, and logistics. •Manage staff: Oversee staff members, such as servers and event coordinators, ensuring they are properly trained and scheduled. •Ensure excellent customer service: Ensuring all guests receive excellent customer service by addressing any concerns, accommodating special requests, and ensuring a positive experience overall. Show less

  • Alberto's Pizzaria
    • Portugal
    • Restaurants
    • Operations Manager
      • Jun 2018 - Dec 2018

      Efficiently manage inventory, order products, and track sales trends. Lead staff through hiring, training, scheduling, and daily tasks. Monitor and enhance store performance for increased sales, profitability, and customer satisfaction. Efficiently manage inventory, order products, and track sales trends. Lead staff through hiring, training, scheduling, and daily tasks. Monitor and enhance store performance for increased sales, profitability, and customer satisfaction.

  • ResultsCX
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Subject Matter Expert - Telecommunications
      • Oct 2017 - May 2018

      Provide top-tier support, addressing issues, offering product info, processing orders, and ensuring satisfaction. Provide top-tier support, addressing issues, offering product info, processing orders, and ensuring satisfaction.

    • Food and Beverage Specialist
      • Apr 2015 - Sep 2017

      Craft cocktails with creativity, maintain bar cleanliness, provide personalized recommendations, handle cash transactions, manage tabs, and foster patron relationships for a welcoming atmosphere Craft cocktails with creativity, maintain bar cleanliness, provide personalized recommendations, handle cash transactions, manage tabs, and foster patron relationships for a welcoming atmosphere

  • Perry's Catering
    • Food and Beverage Services
    • 1 - 100 Employee
    • Banquet Captain
      • Feb 2014 - Mar 2015

      Facilitate banquet setup, relay orders, exceed guest expectations, address concerns promptly, and uphold professional demeanor Facilitate banquet setup, relay orders, exceed guest expectations, address concerns promptly, and uphold professional demeanor

Education

  • Intellisense Institute of Technology
    Hospitality Management
    2015 - 2016
  • STI College
    Information Technology
    2013 - 2014

Community

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